The LG Next-Day Delivery & Installation Service (“Service”) is available for selected LG products purchased via the LG Online Brand Store at https://www.lg.com/my/ and is applicable only within selected Klang Valley areas, subject to these Terms and Conditions.

Eligible Products:
TVs
Washing Machines
Refrigerators
Monitors

LG reserves the right to determine and/or amend the products eligible for the Service at its sole discretion.

Eligible Areas:
Kuala Lumpur
Shah Alam
Petaling Jaya
Subang Jaya
Puchong
LG reserves the right to modify the eligible coverage areas without prior notice.

 

 1. Selection of Next-Day Delivery:

Customers must select the "Next-Day Delivery" option when choosing their preferred delivery date during “Checkout” on the LG Online Brand Store.

Failure to select the Next-Day Delivery option during checkout may result in the order being processed under LG's standard delivery schedule.

 

2. To qualify for next-day delivery:

The order must be successfully placed and full payment must be received by 1:00 PM (MYT) on a business day.

Next-day delivery is available only on business days and excludes weekends, public holidays, and any non-operational days of LG's appointed logistics partner.

Orders placed after 1:00 PM (MYT), on weekends, or on public holidays will be processed on the next business day and delivered on the following eligible delivery day.

 

3. Delivery Schedule:

Upon successful order confirmation, LG's appointed logistics partner will contact the customer to arrange and confirm the delivery and installation schedule.

While LG will make reasonable efforts to deliver and install the product on the next business day, all delivery and installation dates and times are estimates only and are subject to logistical availability, site conditions, product availability, and other operational factors.

For products requiring installation, delivery and installation may take place on the same day or on separate dates depending on installer availability, site conditions, and safety requirements. 

 

4. Recipient Requirement:

An authorized recipient aged 18 years or above must be present at the designated delivery address to receive the product.

The recipient may be required to:

• Present identification for verification purposes;

• Inspect the delivered product; and

• Sign the delivery note or provide electronic acknowledgment of receipt.

LG shall not be responsible for any delay or failed delivery arising from the absence of an authorized recipient at the delivery location. 

 

5. Delivery Restrictions:

The Service is not available for locations with restricted delivery access, limited operating hours, or any conditions that may impede delivery or installation, including but not limited to:

• Condominiums;

• Apartments;

• Office buildings;

• Gated or guarded premises; or

• Locations requiring special permits, approvals, or access arrangements.

Customers are solely responsible for obtaining any necessary approvals, access permissions, parking arrangements, or building management clearances prior to delivery.If delivery or installation cannot be completed due to customer-related reasons, including the absence of an authorized recipient, refusal to accept delivery, incorrect address information, or inability to access the premises, LG reserves the right to reschedule the delivery and installation to the next available date. Additional charges may apply where permitted by law.

 

6. Exceptions and Limitation

LG reserves the right, at its sole discretion, to decline, modify, postpone, reschedule, or cancel any Next-Day Delivery request where fulfillment is affected by:

• Product unavailability;

• Capacity limitations;

• Safety concerns;

• Severe weather conditions;

• Traffic disruptions;

• Government restrictions;

• Force majeure events; or

• Any circumstances beyond LG's reasonable control.

LG shall not be liable for any indirect, incidental, consequential, or economic loss arising from any delay, postponement, rescheduling, or inability to provide the Service, except where such limitation is prohibited by applicable law.

 

7. Right to Amend

LG reserves the right to amend, modify, vary, suspend, withdraw, or terminate this Service and/or these Terms and Conditions at any time without prior notice.

Any such amendments shall take effect upon publication on LG's website. Information contained herein is accurate at the time of publication.

 

8. Final Decision

LG's decision on all matters relating to the Service shall be final and binding, to the fullest extent permitted under applicable law.