I bought this product in 2018 so it is just barely 5 years old when the freezer started not to freeze and the ref doesn't cool anymore. A technician came to repair after several rescheduling bec of no available tech. It was found out that there is a leak and no longer repairable. So option is they will either give me the 50% of the price but in 3 to 4 weeks or give me the 50% price buy a new LG ref and they will give me a 20% disc and check if they can give me 30% disc but I have to shell out remaining cost which to me is still big or buy a cheaper one costing the 50% of the ref so i won't shell out money. They cannot replace the unit bec it is5 years already, but the thing is, are LG ref designed just to last 3 to 5 years? I bought an expensive one thinking it will last for a long time. Am contemplating if I will buy LG again. They even say verbally that they will get my unit, so why? they will study it. Anyway, I will not recommend this ref.