Frequently asked questions

What are the benefits of becoming an LG Member?

Update account details and information

You may do so after logging in and click 'Edit' under the profile section.

Make the necessary edits and click 'Save'

Do I need to create an account to order?

Creating an account is not required. However, discount codes and other coupons can only be used by registered users. You can also be the first to receive the newest promotions when you register for an LG account.

What are the accepted payment methods?

Where do you deliver?

How much is delivery and installation?

Can a representative receive the order in my behalf?

We will require a signed authorization letter and the receiver's valid ID before properly handing the product during delivery.

What should I do if the products I ordered arrive damaged?

Your order will be unpacked and checked in your presence upon delivery. If there are any damages, the delivery team will conduct an evaluation to check if the product can be returned/refunded.

Any damaged product upon delivery will be subject for replacement and re-scheduled for delivery.

How will I track my delivery?

Once your order is confirmed, our delivery partner will contact you to confirm the delivery details.

How can I book installation?

We offer free installation on delivery date. However, you can book your preferred installation schedule and contact us on the channels below:

Connect with us: https://www.lg.com/ph/support/contact-us/

Call us: 6327902-55-44

How will I know if my order is confirmed?

Upon successful payment, you will be redirected to your order page that will also include you order number.

Additionally, you will be sent an email containing the breakdown of your order and your confirmed order number.

How to place an order?

1. Select the product you want to buy and click the "Add to Cart" button.

2. Choose whether to continue shopping or click "Checkout".

3. Fill in all the necessary information for the delivery and follow the instructions to pay. You will receive an email confirming your order.

Can I change an order?

Unfortunately, you cannot change an order after it has been placed. You must cancel your current order and create a new one in our website.

How to cancel an order?

Do you accept returns?

To initiate a return, please go to My Orders, select the order you wish to return, and click on “Return.” Fill out all the required fields in the Main Item Information form before submitting. Our logistics team will contact you via message or phone call to provide further details regarding your concern.

Where can I find warranty information of my product?

What are your channels for consultation?

Customer Information Center Agents are available to support you through Contact Us page.

(https://www.lg.com/ph/support/contact-us)

Contact us

Telephone	WhatsApp	Email us
For Consumer Electronics Product LTV, PTV, CRT, Monitor, Audio (HT/DVD/Bluray), Refrigerator, Residential Aircon, Washing Machine & Mobile Phone Call an LG Support Representative at Manila : (02)7902-55-44 Domestic Toll Free : 1-800-10-640-2525 (PLDT) 1-800-8-902-55-44 (GLOBE) * Monday to Sunday: 8am to 8pm For Commercial Air Condition Multi V, Ceiling Concealed Duct, Ceiling Cassette, Floor Standing, Ceiling Suspended, Chiller, Multi F Call an LG Support Representative at	If you prefer, add the number below to your smartphone contacts: 277924504 Or Scan the QR code:
Manila : (02)7902-55-55 Domestic Toll Free : 1-800-8-902-55-44 (GLOBE) * Monday to Sunday: 8am to 8pm For B2B Product Digital Signage, Large Format Display (LFD), Video Wall, Media Player, Hotel TV & Commercial Washing Machine Call an LG Support Representative at Manila : (02)7902-55-45 Domestic Toll Free : 1-800-8-902-55-44 (GLOBE) * Monday to Sunday: 8:00am to 8:00pm