Frequently Asked Questions

It is not possible to change a product once an order has been placed – You must cancel the existing order and then place a new order on the website. Please see the cancellation section in our FAQ’s. For more information, contact customer service on toll free +966 800 126 999 & WhatsApp +966 53 008 4411 / For air conditioners & air purifiers: shaker group toll free +966 800 244 5454.

Working Hrs from 09:00 AM to 05:00 PM (Sun - Thur)

If you have ordered with a debit or credit card, we will take an initial pre-authorization of funds as the order is placed however the payment will only be taken once your order has been delivered. If you have checked out with tamara or visa, the payment will be taken at the checkout.

On cancellation or when exercising your short-term right to reject the product(s), you will receive your refund within 15 days of us receiving the goods, using the same payment method that you used during your purchase.
Please note, that the products will be inspected on receipt. Where you have exercised your right to cancellation (i.e., you’ve changed your mind). Where you have exercised your short-term right to reject, we shall also examine the condition of the product to ensure there is no physical damage.

If you have exercised your right of rejection/cancellation, we will organize a return with the courier. You will therefore receive notification/contact from the courier on behalf of the LG online shop.
Returns can only be offered to those who have ordered from this website and had the product delivered to a saudi arabia address. We do not accept the return of any product(s) that were sold as part of a bundle unless the bundle is returned complete.

It is possible to exercise your short-term right to reject within 07 days from the date of delivery by filling out the contact form at the return request page on the website. Following the receipt of your request, you will receive a 'confirmation e-mail of return request'. If your product develops a fault within the 07 days period, please contact our customer services team on: toll-free +966 800 126 999 & WhatsApp +966 53 008 4411 / For air conditioners & air purifiers: shaker group toll free +966 800 244 5454. and they will be able to offer assistance.

Working Hrs. from 09:00 AM to 05:00 PM (Sun - Thur)

If you wish to cancel your order this is only possible if the product has not already been dispatched to the shipping address indicated during the purchase process.
To cancel an order, you must click the "cancel" button on the "my order" page. When we receive a cancellation request, we try to do everything possible to cancel the order however if the product has already been dispatched, it may be necessary for you to reject the product on delivery, so it is returned by the courier. For more information contact our Customer Service on the following number Toll Free +966 800 126 999 & WhatsApp +966 53 008 4411 / For Air Conditioners & Air Purifiers: Shaker Group Toll Free +966 800 244 5454.

Working Hrs from 09:00 AM to 05:00 PM (Sun - Thur)

Purchases made on this site are considered "distance sales" and legally, you have 07 days from the date of receipt of the product to change your mind and get a full refund (right of cancellation). If you have used the product and it is returned in a condition where we cannot resell it, then we may issue a partial refund instead. You should get your refund within 15 days from the date of return notification.
The rights herein apply to consumers only.