Find helpful information about your LG Product through our Help Library. Find helpful information about your LG Product through our Help Library.

How-to & Tips

Find helpful information about your LG product

My phone keeps turning off itself, what should I do?

Troubleshooting

My phone keeps turning off itself, what should I do?

 

cause Cause

 

             Power failure may be due to phone hardware and software.

 

how to fix How to fix

 

             1. Due to software  

                 ① In most instances, intermittent power off occurs because of the phone software. 
                 Android OS resets the power automatically to protect the system when the processors do not respond for a certain period of time.

.                ② Your phone may be locked or power off when an error occurs with a widget or multiple apps are installed at once (20-30).

                      If power is turned off after running an app, please uninstall.

                      Go to Menu > Settings > General > Apps > Select the App > Uninstall

                 ③ Check if your phone software is up to date. If not, please upgrade to the latest version.

                      Menu > Settings > General tab > About Phone > Update Center > Software Update.

                 ④ When battery temperature is 60℃ or higher, it can cause power off.

                      Please close all running apps and programs (auto sync) and wait until the phone cools down.

 

             2. Due to hardware
                 ① Power may turn off due to poor contact between the battery and the phone terminal,

                      caused by foreign materials on phone terminal or battery movement. 
                 ② 
Please clean the batteries and where it goes in with a dry cloth. 
                      Make sure the batteries are placed properly, and turn on power to check.

                      battery

                 ③ Dropping on a surface or in water can also make it to turn off. 
                      In such instance, please visit a service center nearest you for a technical assistance. 

                     ※ When the symptoms persists, we recommend you to contact the service center.

*Required question