How to Troubleshoot Water Leaking from the Ceiling or Pooling on the Floor in Your LG Top Freezer Refrigerator

The freezer drain may be blocked by ice, frost, or debris. When this happens, defrost water cannot drain properly and may overflow into the refrigerator compartment.
To resolve this, unplug your refrigerator and leave the doors open for at least 24 hours to allow the frost to melt completely.

Why is water dripping into the refrigerator compartment?

During operation, the refrigerator periodically melts frost that builds up and drains the water into the drain pan.
However, if the freezer drain is blocked by ice or debris, the defrost water cannot drain properly.
Instead, it may overflow and drip from the ceiling or pool on the floor of the refrigerator compartment.
At first, you may not notice any issues other than the leak. However, if left unresolved, ice may block the cold air vents and reduce the cooling performance of your refrigerator.

How to Troubleshoot Water Leaking from Your Refrigerator

Follow these steps to completely melt any ice or frost inside your refrigerator.

Important

• Since your refrigerator will be unplugged for an extended period, move any perishable food to a spare refrigerator or cooler.
• As the ice melts, water may leak onto the floor. Place dry towels around the base of your refrigerator before starting.
• If you are concerned about storing your food safely or are not comfortable performing these steps yourself, contact LG Customer Support for assistance.

Frequently Asked Questions (FAQ)

This guide was created for all models, so the images or content may be different from your product.