[LG webOS TV] SmartShare Movie Playback Problems
If you experience any of the problems below while using the product, please check the following:
There may be no problem with the product.
I cannot find a file in the Videos.
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Check that the files on the USB storage device can be read by a PC.
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Check that the file extension is supported.
I get a message saying "This file is not supported" or
the sound is playing normally but the video is not.
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Check that the file plays without any problems on the video player on a PC.
(Check for file damage)
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Check that the resolution is supported.
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Check that the video/audio codec is supported.
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Check that the frame is supported.
I get a message saying "This audio is not supported" or
the video is playing normally but the audio is not.
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Check that the file plays without any problems on the video player on a PC.
(Check for file damage)
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Check that the audio codec is supported.
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Check that the bit rate is supported.
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Check that the sample rate is supported.
I cannot see the subtitles
.
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Check that the file plays without any problems on the video player on a PC.
(Check for file damage)
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Check that the video and subtitle files have the same name.
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Also check that both the video file and the subtitle file are in the same folder.
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Check that the subtitle file format is supported.
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Check that the language is supported.
(You can check the language of the subtitle file by opening the file in the Notepad.)
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Information on customer service for product problems is available
in
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General
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About This TV
on the TV.
