If there is no sound from your TV, first check if [Sound Out] is set to [TV Internal Speaker] or your connected external device.
If you are using a set-top box, also try turning up the volume using the set-top box remote.
If the settings are correct, run [Sound Self-Diagnosis] on your TV.
This will help you check if the TV speakers are working properly.
If you recently disconnected an external speaker, such as a soundbar, you may not hear sound because your TV is still set to play sound through the external speaker.
Even if the TV volume is turned up, you won't hear anything if your set-top box or external device is muted or set to 0.
You may not hear sound if there is an issue with the TV itself.
On your TV remote, press the [Settings] (gear icon) or [Mute] button three times in a row.
Try adjusting the volume using both the TV remote and the external device's remote (e.g., set-top box).
Unplug both ends of the HDMI cable connecting the TV and the external device (such as a set-top box or game console), then plug them back in.
Trying a different HDMI cable may also help.
Unplug the power cords for both the TV and the external device, then plug them back in to restart the devices.
Press the [Settings] button on the remote control, [All Settings], [Sound], [Sound Out]
OLED TVs from 2024 or later [OLED TVs with webOS 24 or later]: Press the [Settings] button on the remote control, [All Settings], [Support], [Sound Self-Diagnosis]
OLED TVs from 2021 to 2023 [OLED TVs with webOS 6.0 to 23]: Press the [Settings] button on the remote control, [All Settings], [General], [OLED Care], [Device Self-Care], [Sound Self-Diagnosis]
TVs from 2021 or later [TVs with webOS 6.0 or later]: Press the [Settings] button on the remote control, [All Settings], [Support], [Sound Self-Diagnosis]
2020 TVs [webOS 5.0 TVs]: Press the [Settings] button on the remote control, [All Settings], [Support], [Additional Settings], [Sound Test]
2019 or earlier TVs [webOS 4.5 or earlier TVs]: Press the [Settings] button on the remote control, [All Settings], [Sound], [Sound Test]
If the issue persists after following the steps above, you can get further support through LG Chatbot on our website or by requesting a technician visit.
(Note: A service fee may apply if your product is out of warranty.)
This guide is based on standard models. The settings menu may vary by model.
Your email has been successfully registered.
The restocking notification has already been updated.
Add items to your MY LG wishlist
OTP authentication failed. Please verify your mobile number to use for mobile OTP login.
Orders below 2,500 SAR, eligible for up to 4 months installment.
Orders exceeding 2,500 SAR, eligible for up to 12 months installment based on credit limit.
Terms and conditions applied
Payment options availability may vary based on your order value and Tamara record.
Subject to terms and conditions
Tamara is Sharia-compliant,
Eligible for customers in Saudi Arabia
Your final payment plan may vary depending on your credit history.
The URL has been copied to the clipboard.
