Frequently asked questions

1. Click on the 'person' icon at the top right corner

2. Click on 'Log-in/Sign-Up'

3. Click on 'Forgot Password' (https://www.lg.com/sg/my-lg/forgot-password/)

4. Enter you email address to reset your password.

*Please enter your e-mail address to get the link for changing password.

*In case you turned back to this page because of no received mail, please check your spam box.

*If you can't find the mail in the spam box, please enter your e-mail address again.

5. You will receive an email with a password reset link

6. Click the link in your email and follow the on-screen instruction to reset your password

7. You will recieve an email notification that you have successfully reset your password

1. Sign in to your member account 

2. Click on the 'person' icon at the top right and go to "My Account" (https://www.lg.com/sg/my-account/)

2. Click on your Account Name under Profile section

3. Update your information, then click the 'Save' button

Make a purchase on the LG Online Shop in 5 simple steps!

 1. Add to Cart:

 Select the product you want to buy on the relevant product information page and click the "Add to Cart" button. You can continue shopping after adding a product to your cart.

 *Select your required installation and disposal service for bulky products (such as TV, Monitors, Washing machines, Refrigerator, Dishwasher and Stylers.)

 2. Check Out:

 When you are done shopping, click on "Your Basket" and click "Go to Checkout" then click "Place Order"

 3. Discount Coupon:

 Either Sign In / Sign up as member to enjoy discount. Enter a valid promotion code if you have any.

 *If you do not have a LG account, you may proceed to continue as guest with limited discount coupons.

 4. Delivery:

 Enter your shipping information for delivery.

 *Delivery is only available in mainland Singapore except for remote or restricted zones.

 5. Payment & Order Confirmation:

 Enter your payment information, click on "Next" to pay and place your order. Upon payment completion, an order confirmation email will be sent to your registered email address.

 *Mode of payment: Debit/Visa / Amex Cards (Debit/Credit), Paynow, Googlepay, and Grabpay.

Yes. You can complete your purchase with guest account.

At the checkout page, select "Continue as Guest".

Please ensure that you provide a valid email address as your order confirmation will be sent to this email. This email will also be used to check on your order status and recieve dispatch notifications.

We would strongly recommend you to create an account and join us as a LG Member. We have a range of amazing member-only benefits on LG.com/sg such as Welcome Coupon, Purchased Coupon and additional discount during our promotion events.

Find out more in our membership program.

For more information, kindly visit https://www.lg.com/sg/membership/

You will receive an order confirmation email for successful order transactions. Please check your junk email or spam folder. Alternatively, log in to your LG account to view order summary. Otherwise, please contact us via chatbot within LG.com/sg.

For any assistance, please contact us via Chatbot and chat with our service agent

 Our operating hours are as follows:

 Mon~Fri: 8.30am~6pm

 Sat: 8.30am~12pm 

 Sun / PH: Closed

 Our agents will be ready to attend to any your request regarding your orders.

Once your product is delivered, you will receive an order confirmation email notification upon successful payment. An official invoice will be sent to your email address.

For further assistance, you can always contact us via Chatbot within LG.com.sg.

Upon your completing your purchase on LG.com/sg, you can cancel your order with the following steps

 1. If the product is not prepared for delivery:

- Go to your account

- Go to "My Orders" (https://www.lg.com/sg/my-account/order-list/)

- Click on the "Cancel Order" button

2. If the product is prepared for delivery:

- Notify us via our Chatbot within LG.com/sg

- Our agents will assist you on the cancellation request

- You will be notified via email on the cancellation and refund

 *Kindly take note: Once the product is under preparation and has been picked by our warehouse, the cancellation button will not be available. For further assistance, please contact us via Chatbot within LG.com/sg

Select the 'Compare' function under the product page.

You can edit your comparsion models in Comparision Results page.

*You are able to compare up to 4 models

No, you are unable to place an order if the item is out of stock

However, you could place an order once the item is restocked.

1. Click on 'Get stock alert'

2. Key in the desired email address to receive restock email notification, click on 'OK' button

3. You will recieve an email alert once the item is restocked.

Should you need more assistance, you can always contact us via Chatbot within LG.com/sg.

At the 'Checkout' page, enter the code into the “Promo Code” field.

For the coupons that you already have, you may select it in "Select Coupon" selection

We apologise that ordering products over the phone is not possible.

Should you need more assistance, you can always contact us via Chatbot within LG.com/sg

Debit/Visa / Amex Cards (Debit/Credit), Paynow, Googlepay, and Grabpay.