We regret the trouble you have experienced with this air conditioner. If the device is not cooling, it is first recommended to ensure that the air conditioner is plugged into an appropriate electrical outlet, on a dedicated circuit, which can support the proper amperage for the machine. Second, it is recommended to check the air filter to ensure no obstruction in the air flow. We would not have a reason why you were told not to put it under 70, it would be recommended to speak with the manager. If this does not resolve the matter, please contact our Customer Interactive Center at 800-243-0000.
Date published: 2018-05-24