We regret the trouble you have experienced with this air conditioner. Please be aware that the heating element on this unit is not designed to be a primary source of heat. That being said, if there is no heat at all coming from the unit, then it may require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair/support-repair-provider-lookup.jsp.
Date published: 2017-01-07