We regret the inconvenience you have experienced with this electric cooktop. The possibility of removing scratches, on this device, will depend upon what surface the scratches appear, as well as how deep the scratches might be. If the scratches are light, and positioned on the stainless steel portion of the surface, then it may be possible to buff them out using a Stainless Steel Polish, such as Ceramabryte Stainless Steel Polish and Conditioner or Weiman Stainless Steel Cleaner and Polish, which have both been tested on our products previously. If the scratches are deep, then chances are they cannot be removed. Pits and scratches in the cooktop will likely remain as well. Please contact our Customer Interactive Center at 800-243-0000 for additional questions in this matter.
Date published: 2014-01-15