We regret the inconvenience you have experienced with this BluRay player and its accessories. If the replacement of the batteries does not resolve the matter, then the problem will lie with either the remote control itself or the receiver in the player. It is suggested to attempt replacing the remote control for this device. Parts and accessories can be obtained through our parts distributor, MCM Electronics. Their contact number, for placing orders, is 800-824-9491. You can also use their website, at http://www.mcmelectronics.com/content/en-US/forms/lg_parts. The part number for this item is: AKB73215304.
Date published: 2017-01-30