and most the time when i plug in my usb it doesn't recognize it. there will be a usb icon in the upper right hand corner but when i go to play movies the usb icon is not lit up. thanks for your help
We regret the inconvenience you have experienced with this BluRay player. This device is designed for compatibility with AVI, MPG, MPEG, MKV, MP4, ASF, WMV, M4V (DRM free), VOB and 3GP file extensions, and formatted with XviD, MPEG1 SS, H.264/MPEG-4 AVC, MPEG2 PS, MPEG2 TS and VC-1 SM (WMV3) codecs. If this coincides with your video files, then please contact our Customer Interactive Center at 800-243-0000 for additional suggestions.
Date published: 2013-10-22