We regret the trouble you have experienced with this ice maker and dispenser. It is recommended to clean the ice tray, and to thoroughly dry it, in order to see if this helps the situation. If it does not, then the unit may require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair/support-repair-provider-lookup.jsp.
Date published: 2016-06-28