We regret the trouble you have experienced with this refrigerator. As both compartments run on the same compressor system, it is most likely that ventilation is being blocked in one of the 2 compartments, restricting the air flow. If this is not the case, then the refrigerator will likely require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair/support-repair-provider-lookup.jsp.
Date published: 2016-05-10