At a Glance
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Preparations for connecting to ThinQ
1. Wi-Fi router checklist
- The ThinQ app supports 2.4Ghz Wi-Fi to ensure enhanced connectivity with the product.
Select a wi-fi router whose name (SSID) does not contain 5G or 5Ghz. - Check the router name (SSID) and the password when you establish a wi-fi connection.
(Check the label on the top or bottom of the router.)
※ Ensure that you select a name that corresponds to wireless LAN 2.4G. - If the product registered with the app and the router are obstructed, e.g., by a wall, it is recommended that you ensure that the distance between the router and the product is within 10m/30 feet.
If the distance is greater than 10m/30 feet, installing an additional router between the original router and the product will allow a smoother connection.
If you have technical difficulties, contact your Internet Service Provider for circuit quality inspection and resolving connectivity issues.
2. Turn off mobile data/wi-fi connection
Turn off mobile data or cellular data (iPhone) on your smartphone and then establish the wi-fi connection that you wish to use.
This guide was created for all models, so the images or content may be different from your product.
