LG ThinQ - Appliance Connection & Troubleshooting

Try This

1. Select your mobile device:

   
   Android
   iPhone

2. What issue are you experiencing?

   How to Add Appliances Product Connection Issues

3. How to Add Appliances:

   1. 1. Open the ThinQ app and login.

      

   2. 2. Tap the [Add a Device] button.

      

   3. 3. Select the [Select Device] button.

      

   4. 4. Select [Next].

      

   5. 5. Select your product from the device list.

      

   6. 6. Follow the on-screen prompt.

      

   If prompted to enter a passcode while registering my TV to ThinQ do the following:

   Android devices (LG/SS): If you see ‘LGE_AC2_xxxx’ appearing during the [Connecting Devices] process, tap the Connect button.

   Check the product's Wi-Fi naming format.

   If the format is 'LGE_AC-XX-XX-XX', enter 'lge12345'. If it is 'LGE_AC_XXXX', enter the last four digits (corresponding to the 'XXXX' part) twice consecutively.

   ---

   WE'RE HERE TO HELP

   Need to contact us?

   If unable to connect, power cycle the mobile device and appliance then retry. If the problems continues, reach out to our 24/7 Chat Support for further assistance.

   Chat Now

4. What issue are you experiencing?

   How to Add Appliances Product Connection Issues

5. How to Add Appliances:

   1. 1. Open the ThinQ app and login.

      

   2. 2. Tap the [Add a Device] button.

      

   3. 3. Select the [Select Device] button.

      

   4. 4. Select [Next].

      

   5. 5. Select your product from the device list.

      

   6. 6. Follow the on-screen prompt.

      

   If prompted to enter a passcode while registering my TV to ThinQ do the following:

   iOS devices (iPhone): Connect to a Wi-Fi network by following the on-screen instruction from the app and return to the app screen.

   Check the product's Wi-Fi naming format.

   (Example) If the network name is 'LGE_AC-31-54-ae', then the passcode is 'lge12345' If the name is 'LGE_AC2_5fe9', then the passcode is '5fe95fe9'

   ---

   WE'RE HERE TO HELP

   Need to contact us?

   If unable to connect, power cycle the mobile device and appliance then retry. If the problems continue, reach out to our 24/7 Chat Support for further assistance.

   Chat Now

6. Product Connection Issues

   If the error code (NA/NB/NI/NM/ND/NS) appears while you are registering LG ThinQ app, check the following:

   NA: The product is too far from the router (environment issue)

   ➔ Readjust and shorten the distance between the router and the product.

   

   NB: An incorrect router password was provided

   ➔ Check the router password.

   

   NI: Router IP not assigned (router issue)

   ➔ Reset the router (Press and hold for 3 seconds the reset button at the back of the router or turn the power off and on by pulling and replacing the power plug).

   

   NM: Exceeded the maximum number of devices connected to the router (router issue)

   ➔ Reset the router (Press and hold for 3 seconds therReset button at the back of the router or turn the power off and on by pulling and replacing the power plug).

   

   ND: Timeout due to identification failure (compatibility issue with latest routers)

   ➔ Establish a hotspot (tethering) connection once and then retry registering your router.

   

   NS: Router not connected to the Internet (router issue)

   ➔ It is necessary to check the router's Internet connection status.

   

   Note

   • If you have multiple routers/extenders, you will have to reset the main router and the connecting routers altogether.
   • ThinQ App connection supports routers of 2.4GHz only.
   • 5GHz is not supported.

   ---

   WE'RE HERE TO HELP

   Need to contact us?

   If still unable to connect, the unit may require service. Reach out to our 24/7 Chat Support for further assistance.

   Chat Now