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Troubleshooting Flickering Video - TV

  • Troubleshooting
Troubleshooting Flickering Video - TV

Flickering video may occur as a side effect of a feature, an issue with a certain video/input, or in rare cases there may be an issue with the TV. Start by choosing your TV type from the images below, then follow some troubleshooting steps to resolve the issue.

NOTE: Before troubleshooting, please make sure your firmware is up to date. For assistance updating your firmware, visit Updating Your Firmware.

What type of TV do you have?

Press the Smart home button button on your remote, then click on the image below that matches your screen. (webOS and webOS 2.0 have a subtle difference in the top-right, as shown in the images below)

NOTE: If you do not have a Smart Button, choose HDTV.

  • Picture Test Instructions (webOS)

    The Picture Test option will display a test image on the TV, and you will decide if it is displayed correctly. To access the Picture Test:

    1. Does the image flicker during the Picture Test?
      (If your TV doesn't have a Picture Test, choose Yes)

    2. First, try to adjust the Energy Saving setting.

      1. Go to the Picture menu (Settings > Advanced > Picture).

      2. Select the Energy Saving option.

      3. Set Energy Saving to Off.

      Note: Turning off energy saving will cause the TV to consume more power.

      Is the picture still flickering?

    3. First, try to adjust the Energy Saving setting.

      1. Go to the Picture menu (Settings > Advanced > Picture).

      2. Select the Energy Saving option.

      3. Set Energy Saving to Off.

      Note: Turning off energy saving will cause the TV to consume more power.

      Is the picture still flickering?

    4. Make sure the power cord is firmly inserted into both the TV and the wall, and check if the Smart Picture Mode are activated.
      1. If plugged into a power strip, try to plug directly into a wall outlet.

      2. Go to the Picture menu (Settings > Picture).

      3. Turn Off Smart Picture Mode if it is On.

      4. Choose a static Picture Mode such as Vivid, Cinema, or Game.

      Does the issue persist?

    5. Great! Enjoy your TV.

    6. I'm sorry we were not able to resolve your issue here. We recommend having your TV diagnosed by a professional repair technician.

      Before requesting repair service, try to factory reset the TV. This will help determine if the issue is with software or hardware.

      1. Access the General menu (Settings > General).

      2. Locate and click the Reset to Initial Settings option.

      3. Follow the prompts to reset, then re-setup the TV.

      Note: You will be prompted for the TV's password. If you have not setup a password, the default will either be 0,0,0,0 or 1,2,3,4.


      Get started online quickly and easily using our Request a Repair feature.

      Request a Repair

    7. Great! Enjoy your TV.

    8. Check if the Smart Picture Mode is activated.

      1. Go to the Picture menu (Settings > Picture).

      2. Turn Off Smart Picture Mode if it is On.

      3. Choose a static Picture Mode such as Vivid, Cinema, or Game.

      4. Does the issue persist?

    9. Great! Enjoy your TV.

    10. Make sure the power cord is firmly inserted into both the TV and the wall and ensure the video cable is working.
      1. If plugged into a power strip, try to plug directly into a wall outlet.

      2. Try a different cable (usually HDMI), your wire may not be working properly (or try the same cable on a different device and see if the problem persists).

      3. Check the video output settings of the device you're experiencing the problem with. Improper resolution or refresh rate settings may cause the image to flicker.
      4. Does the issue persist?

    11. Great! Enjoy your TV.

    12. I'm sorry we were not able to resolve your issue here. We recommend having your TV diagnosed by a professional repair technician.

      Before requesting repair service, try to factory reset the TV. This will help determine if the issue is with software or hardware.

      1. Access the General menu (Settings > General).

      2. Locate and click the Reset to Initial Settings option.

      3. Follow the prompts to reset, then re-setup the TV.

      Note: You will be prompted for the TV's password. If you have not setup a password, the default will either be 0,0,0,0 or 1,2,3,4.


      Get started online quickly and easily using our Request a Repair feature.

      Request a Repair

    13. Great! Enjoy your TV.

  • Picture Test Instructions (webOS 2.0)

    The Picture Test option will display a test image on the TV, and you will decide if it is displayed correctly. To access the Picture Test:

    1. Does the image flicker during the Picture Test?
      (If your TV doesn't have a Picture Test, choose Yes)

    2. First, try to adjust the Energy Saving setting.

      1. Go to the Picture menu (Settings > Advanced > Picture).

      2. Select the Energy Saving option.

      3. Set Energy Saving to Off.

      Note: Turning off energy saving will cause the TV to consume more power.

      Is the picture still flickering?

    3. First, try to adjust the Energy Saving setting.

      1. Go to the Picture menu (Settings > Advanced > Picture).

      2. Select the Energy Saving option.

      3. Set Energy Saving to Off.

      Note: Turning off energy saving will cause the TV to consume more power.

      Is the picture still flickering?

    4. Make sure the power cord is firmly inserted into both the TV and the wall, and check if the Smart Picture Mode are activated.
      1. If plugged into a power strip, try to plug directly into a wall outlet.

      2. Go to the Picture menu (Settings > Picture).

      3. Turn Off Smart Picture Mode if it is On.

      4. Choose a static Picture Mode such as Vivid, Cinema, or Game.

      Does the issue persist?

    5. Great! Enjoy your TV.

    6. I'm sorry we were not able to resolve your issue here. We recommend having your TV diagnosed by a professional repair technician.

      Before requesting repair service, try to factory reset the TV. This will help determine if the issue is with software or hardware.

      1. Access the General menu (Settings > General).

      2. Locate and click the Reset to Initial Settings option.

      3. Follow the prompts to reset, then re-setup the TV.

      Note: You will be prompted for the TV's password. If you have not setup a password, the default will either be 0,0,0,0 or 1,2,3,4.


      Get started online quickly and easily using our Request a Repair feature.

      Request a Repair

    7. Great! Enjoy your TV.

    8. Check if the Smart Picture Mode is activated.

      1. Go to the Picture menu (Settings > Picture).

      2. Turn Off Smart Picture Mode if it is On.

      3. Choose a static Picture Mode such as Vivid, Cinema, or Game.

      4. Does the issue persist?

    9. Great! Enjoy your TV.

      1. Make sure the power cord is firmly inserted into both the TV and the wall and ensure the video cable is working.

      2. If plugged into a power strip, try to plug directly into a wall outlet.


      3. Try a different cable (usually HDMI), your wire may not be working properly (or try the same cable on a different device and see if the problem persists).


      4. Check the video output settings of the device you're experiencing the problem with. Improper resolution or refresh rate settings may cause the image to flicker.
      5. Does the issue persist?

    10. Great! Enjoy your TV.

    11. I'm sorry we were not able to resolve your issue here. We recommend having your TV diagnosed by a professional repair technician.

      Before requesting repair service, try to factory reset the TV. This will help determine if the issue is with software or hardware.

      1. Access the General menu (Settings > General).

      2. Locate and click the Reset to Initial Settings option.

      3. Follow the prompts to reset, then re-setup the TV.

      Note: You will be prompted for the TV's password. If you have not setup a password, the default will either be 0,0,0,0 or 1,2,3,4.


      Get started online quickly and easily using our Request a Repair feature.

      Request a Repair

    12. Great! Enjoy your TV.

  • Picture Test Instructions (Netcast)

    The Picture Test option will display a test image on the TV, and you will decide if it is displayed correctly. To access the Picture Test:

    1. Does the image flicker during the Picture Test?
      (If your TV doesn't have a Picture Test, choose Yes)

    2. First, try to adjust the Energy Saving setting.

      1. Go to the Picture menu (Settings > Advanced > Picture).

      2. Select the Energy Saving option.

      3. Set Energy Saving to Off.

      Note: Turning off energy saving will cause the TV to consume more power.

      Is the picture still flickering?

    3. First, try to adjust the Energy Saving setting.

      1. Go to the Picture menu (Settings > Advanced > Picture).

      2. Select the Energy Saving option.

      3. Set Energy Saving to Off.

      Note: Turning off energy saving will cause the TV to consume more power.

      Is the picture still flickering?

    4. Make sure the power cord is firmly inserted into both the TV and the wall, and check if the Smart Picture Mode are activated.
      1. If plugged into a power strip, try to plug directly into a wall outlet.

      2. Go to the Picture menu (Settings > Picture).

      3. Turn Off Smart Picture Mode if it is On.

      4. Choose a static Picture Mode such as Vivid, Cinema, or Game.

      Does the issue persist?

    5. Great! Enjoy your TV.

    6. I'm sorry we were not able to resolve your issue here. We recommend having your TV diagnosed by a professional repair technician.

      Before requesting repair service, try to factory reset the TV. This will help determine if the issue is with software or hardware.

      1. Access the General menu (Settings > General).

      2. Locate and click the Reset to Initial Settings option.

      3. Follow the prompts to reset, then re-setup the TV.

      Note: You will be prompted for the TV's password. If you have not setup a password, the default will either be 0,0,0,0 or 1,2,3,4.


      Get started online quickly and easily using our Request a Repair feature.

      Request a Repair

    7. Great! Enjoy your TV.

    8. Check if the Smart Picture Mode is activated.

      1. Go to the Picture menu (Settings > Picture).

      2. Turn Off Smart Picture Mode if it is On.

      3. Choose a static Picture Mode such as Vivid, Cinema, or Game.

      4. Does the issue persist?

    9. Great! Enjoy your TV.

      1. Make sure the power cord is firmly inserted into both the TV and the wall and ensure the video cable is working.

      2. If plugged into a power strip, try to plug directly into a wall outlet.


      3. Try a different cable (usually HDMI), your wire may not be working properly (or try the same cable on a different device and see if the problem persists).


      4. Check the video output settings of the device you're experiencing the problem with. Improper resolution or refresh rate settings may cause the image to flicker.
      5. Does the issue persist?

    10. Great! Enjoy your TV.

    11. I'm sorry we were not able to resolve your issue here. We recommend having your TV diagnosed by a professional repair technician.

      Before requesting repair service, try to factory reset the TV. This will help determine if the issue is with software or hardware.

      1. Access the General menu (Settings > General).

      2. Locate and click the Reset to Initial Settings option.

      3. Follow the prompts to reset, then re-setup the TV.

      Note: You will be prompted for the TV's password. If you have not setup a password, the default will either be 0,0,0,0 or 1,2,3,4.


      Get started online quickly and easily using our Request a Repair feature.

      Request a Repair

    12. Great! Enjoy your TV.

  • Picture Test Instructions (HDTV)

    The Picture Test option is only available on select models. If your model supports it, you can find the picture test by following these instructions:

    1. Access the Settings menu, then choose the Customer Support or Support tab.
    2. Choose Picture Test to begin.
    3. A test image will be displayed; note whether it is flickering, then proceed to the Troubleshooting section.
    1. Does the image flicker during the Picture Test?
      (If your TV doesn't have a Picture Test, choose Yes)

    2. First, try to adjust the Energy Saving setting.

      1. Go to the Picture menu (Settings > Advanced > Picture).

      2. Select the Energy Saving option.

      3. Set Energy Saving to Off.

      Note: Turning off energy saving will cause the TV to consume more power.

      Is the picture still flickering?

    3. First, try to adjust the Energy Saving setting.

      1. Go to the Picture menu (Settings > Advanced > Picture).

      2. Select the Energy Saving option.

      3. Set Energy Saving to Off.

      Note: Turning off energy saving will cause the TV to consume more power.

      Is the picture still flickering?

    4. Make sure the power cord is firmly inserted into both the TV and the wall, and check if the Smart Picture Mode are activated.
      1. If plugged into a power strip, try to plug directly into a wall outlet.

      2. Go to the Picture menu (Settings > Picture).

      3. Turn Off Smart Picture Mode if it is On.

      4. Choose a static Picture Mode such as Vivid, Cinema, or Game.

      Does the issue persist?

    5. Great! Enjoy your TV.

    6. I'm sorry we were not able to resolve your issue here. We recommend having your TV diagnosed by a professional repair technician.

      Before requesting repair service, try to factory reset the TV. This will help determine if the issue is with software or hardware.

      1. Access the General menu (Settings > General).

      2. Locate and click the Reset to Initial Settings option.

      3. Follow the prompts to reset, then re-setup the TV.

      Note: You will be prompted for the TV's password. If you have not setup a password, the default will either be 0,0,0,0 or 1,2,3,4.


      Get started online quickly and easily using our Request a Repair feature.

      Request a Repair

    7. Great! Enjoy your TV.

    8. Check if the Smart Picture Mode is activated.

      1. Go to the Picture menu (Settings > Picture).

      2. Turn Off Smart Picture Mode if it is On.

      3. Choose a static Picture Mode such as Vivid, Cinema, or Game.

      4. Does the issue persist?

    9. Great! Enjoy your TV.

      1. Make sure the power cord is firmly inserted into both the TV and the wall and ensure the video cable is working.

      2. If plugged into a power strip, try to plug directly into a wall outlet.


      3. Try a different cable (usually HDMI), your wire may not be working properly (or try the same cable on a different device and see if the problem persists).


      4. Check the video output settings of the device you're experiencing the problem with. Improper resolution or refresh rate settings may cause the image to flicker.
      5. Does the issue persist?

    10. Great! Enjoy your TV.

    11. I'm sorry we were not able to resolve your issue here. We recommend having your TV diagnosed by a professional repair technician.

      Before requesting repair service, try to factory reset the TV. This will help determine if the issue is with software or hardware.

      1. Access the General menu (Settings > General).

      2. Locate and click the Reset to Initial Settings option.

      3. Follow the prompts to reset, then re-setup the TV.

      Note: You will be prompted for the TV's password. If you have not setup a password, the default will either be 0,0,0,0 or 1,2,3,4.


      Get started online quickly and easily using our Request a Repair feature.

      Request a Repair

    12. Great! Enjoy your TV.

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