At a glance
LG TVs offer premium apps like Disney+, Sling TV, HBO Max, Netflix, Apple TV, Prime Video and many others. You can find out more about available apps in the LG Content Store. The following troubleshooting steps can help resolve issues with apps crashing, freezing, not opening, or giving error messages.
Try this
Reset your internet connection
1. Unplug your router and TV for 30 seconds, then plug them back in the same order: Router first, the TV second.
2. Verify your TV is connected to the internet
Allow the router 1 to 2 minutes to complete the reboot process.
Check that your TV's firmware is updated
Issues can arise when an app is updated, but the TV’s firmware is not updated.
For WebOS 5.0 and higher go to [SETTINGS] > [ALL SETTINGS] > [SUPPORT] > [SOFTWARE UPDATE].
For WebOS 3.0 through 4.5, go to [SETTINGS] > [ALL SETTINGS] > [GENERAL] > [ABOUT THIS TV] > [CHECK FOR UPDATES].
If an update is available, select [DOWNLOAD and INSTALL].
Toggle on [Allow Automatic Updates] if you wish to have the TV automatically update when new firmware is released.
Uninstall and Reinstall the TV App
Sometimes files or caches can become corrupt. Deleting and reinstalling the app will remove and replace those files.
In the TV menu, highlight the affected app in the launcher, then press and hold the [OK] button. An [EDIT MODE] window will appear. Click [OK].
Click on the affected app again, click the [X] above it, and click [YES] to remove the app.
Once the app has been deleted, go to the LG Content Store to install it again.
In the Content Store, enter the app name in the search bar. Click on it in the results, and click on [INSTALL]. You will see the app appear in the launcher.
Have your app username and password handy. You will need to login into the app again to access the app content.
Accept the user agreements
Make sure you’ve accepted all user agreements.
For WebOS 5.0 and higher, go to [SETTINGS] > [ALL SETTINGS] > [SUPPORT] > [ADDITIONAL SETTINGS] > [USER AGREEMENT].
For WebOS 3.0 through 4.5, go to [SETTINGS] > [GENERAL] > [ABOUT THIS TV] > [USER AGREEMENT].
Not all features will work if the user agreements are not accepted.
Factory reset
If none of the steps above help, then the last step you can try is to factory reset the TV.
Performing a factory reset will return all TV settings back to the default out-of-box settings and remove all downloads.
For WebOS 6.0 or newer: Go to [SETTINGS] > [ALL SETTINGS] > [GENERAL] > [SYSTEM] > [RESET TO INITIAL SETTINGS].
For WebOS 5.0: Go to [SETTINGS] > [ALL SETTINGS] > [SUPPORT] > [RESET TO INITIAL SETTINGS].
For WebOS 1.0 to 4.5: Go to [SETTINGS] > [ALL SETTINGS] > [GENERAL] > [RESET TO INITIAL SETTINGS].
If the troubleshooting steps above are unable to resolve your issue, please visit the Contact Us page for more product support our Request a Repair page for further assistance.
This guide was created for all models, so the images or contents may be different from your product.
