-
From the Home Screen, tap Apps
> Settings
> About phone
-
Tap Software information.
-
View the current software under Software version.
-
Fully charge the battery.
-
Save any important data before updating the software on your device. Any data not saved to a PC may be erased; i.e. contacts, images, etc. To backup your data, connect your phone to a PC via the USB cable. After connecting, select Media sync (MTP) mode on your phone. Copy personal folders to your PC, i.e. DCIM (photos, videos), Downloads, Music, etc.
You may also download a third party backup solution using the Play Store on your device.
Note: Calling and messaging functions are not available during the update process. The entire upgrade process varies depending on software package size and your internet connection speed.
-
When the software update is available, the update icon will display in the status bar at the top of the screen. Swipe down from the top to view the notification panel as pictured below. Tap the notification to get started.
-
Tap Download.
-
Follow the prompts to complete the installation once the download is complete. Your device will restart to perform the update.
-
When the update is complete, your phone will restart and transition through a series of alerts stating Android is upgrading. Once your phone has powered on you will be notified that the software update successfully installed. Tap OK to close the notification.
If you have not been notified of an available software update, you can manually check if one is available.
-
From the Home Screen, tap Apps
-
Tap Software System updates > Check new to manually check for a new update.
-
You will be prompted if a new software update is available, tap Download.
-
Follow the prompts to complete the installation once the download is complete. Your device will restart to perform the update.
-
When the update is complete, your phone will restart and transition through a series of alerts stating Android is upgrading. Once your phone has powered on you will be notified that the software update successfully installed. Tap OK to close the notification.
