We regret the inconvenience you have experienced with this tablet. If the device appears frozen, then it would be recommended to hold down the POWER button for about 5-10 seconds, until the device deactivates. Once it is off, allow it to sit for about a minute before attempting reactivation. Once restarted, if the device continues to have difficulty, then it would be recommended to contact our Wireless Customer Interactive Center at 800-793-8896 for additional troubleshooting.
Date published: 2017-08-27