TV has been great, however, the audio has gone. Can use an optical cable and get audio through a sound bar. I think the earphone output is working. Cannot get sound through the TV speakers. Any ideas? Thank you!
This TV has an optical audio output for connecting to a soundbar or home audio system. Based on the issues you are describing, it sounds like you may need a technician to check it out. This may be done through our website: http://www.lg.com/us/support/repair-service/schedule-repair-us
or for a list of service centers in your area: https://www.lg.com/us/support/repair-service/find-repair-provider
Date published: 2019-09-16
How do I get my pip to wirk
We appreciate your interest in this television and its features. This model was designed to allow a Picture in Picture window when one of the video sources is a web browser window. If this does not resolve the matter, then it would be recommended to contact our Customer Interactive Center at 800-243-0000 for further assistance.
Date published: 2016-01-19
What size are the bolts that came originally with the stand?
I have the tv mounted on the wall and now I have to put the base back on it and sit it on something. I lost the bolts to the base. What size are they?
We appreciate your interest in this television. According to page 11 of the owner’s manual, the 8 Stand Screws measure M4x14 machine screws.
Date published: 2015-11-02
My 50" GA6400 will not connect to my home network after one year of working fine.
This week all of a sudden after one year of working fine, my LG TV cannot connect to the wifi home network. When I go to Network settings it tells me that my network is not in range. It flickers between "scanning" and "disconnected." I have tried everything-resetting the network, router, modem etc and resetting the TV. Nothing makes a difference. All of our other devices find the wi-fi network just fine. Seems like it's a problem with the TV's wi-fi? Anyone have any ideas?
We regret the inconvenience you have experienced with this television. It is difficult to determine the cause of this difficulty without troubleshooting and an inspection of the product. It seems you have already performed sufficient troubleshooting of the device. As such, the unit may require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair/support-repair-provider-lookup.jsp.
Date published: 2015-01-30
HOW CAN I BUY THIS TV MAGIC REMOTE GA6400?
My remote is damaged.so, I wanna get new one. I can't find it in LG accersories store.Could you please help me to find it .Give me link.
Accessories can be obtained through our parts distributor, MCM Electronics. Their contact number, for placing orders, is 800-824-9491. You can also use their website, at http://www.mcmelectronics.com/content/en-US/forms/lg_parts. The part number for this Google TV Remote Control is AKB73736002.
Date published: 2015-01-26
Screen is black but I can hear sound
The screen has no images and is completely black but I hear what is on TV perfectly.
We regret the inconvenience you have experienced with this television. If the picture does not display, then the TV may require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair/support-repair-provider-lookup.jsp.
Date published: 2014-10-21
Does Google TV function like Chromecast?
Can LG Google TV function like Chromecast? Or any Apps are available to perform the same function as Chromecast on LG Google TV?
For example, Google TV can only search movie files using English, but can not search movie files using other languages (e.g., Korean). But if Chromecast is used, I think we can search movie files using Korean on Smart phone and function the Chromecast to see the movie.
Pretty sure that the OS and apps in this tv can do everything that Chromecast can do. Web browsing,netflix, you tube etc. You can even Download apps from the play store to the TV.
Date published: 2014-12-13
Can I connect the optical audio output to my audio system AND use the unit's internal speakers (GA6400) at the same time? Thank you.
if you connect the optical audio (we have ours attached to a sound bar) you cannot use the internal speakers
Date published: 2014-08-25