We regret the inconvenience you have experienced with this television and its features. Press the MUTE button 3 times to retrieve the AV RESET option. Select this feature. If this does not resolve the matter, then the TV may require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair/support-repair-provider-lookup.jsp.
Date published: 2017-01-25