3.6 cu. ft. Extra Large Capacity Front Load Washer with ColdWash™ Technology

Hello, hate to hear, sounds like you might need a technician. This may be done through our website: https://www.lg.com/us/support/repair-service/schedule-repair-continued or for a list of service centers in your area: https://www.lg.com/us/support/repair-service/find-repair-provider ^AC

The ENERGY STAR® Qualified LG 3.6 cu. ft. Extra Large Capacity Front Load Washer with ColdWash™ Technology, Model # WM2250CW was discontinued a while back and hasn't been available for sale since it was discontinued...^IFV

In the Maintenance section of your owner's manual for the ENERGY STAR® Qualified LG 3.6 cu. ft. Extra Large Capacity Front Load Washer with ColdWash™ Technology, Model # WM2250CW, beginning on page 28, under 'Cleaning' it describes how you can use the Tub Clean cycle to clean the washer tub regularly. You can add tub cleaner or lime scale remover into the detergent dispenser drawer. You can also use liquid chlorine bleach to clean the washer tub by adding it into the liquid chlorine bleach compartment. Powdered cleaners can also be used and you would need to pull out the liquid detergent cup and add the powdered cleaner into the main wash detergent compartment. Cleaning tablets, available from your local supermarkets or home improvement stores can also be used. You would need to add these directly into the washer tub...^IFV

We regret the trouble you have experienced with this front-loading washing machine. There are several similar models available, without requiring much for changes. These can be reviewed on our website at http://www.lg.com/us/front-load-washers.

There is no limit to how many loads per day that "can be worked on the" ENERGY STAR® Qualified LG 3.6 cu. ft. Extra Large Capacity Front Load Washer with ColdWash™ Technology. Under normal use, the expected lifespan for this washer should be about 10 years, based on seven loads of washing per week or doing one load a day. Each load is considered one cycle. The biggest cause for the washer to break down will be stress. Overloading the washer puts stress the motor, the couplings and other internal parts. The harder they work, the shorter the washer's lifespan. Doing three loads per week could effectively double the lifespan...^IFV

The ENERGY STAR® Qualified LG 3.6 cu. ft. Extra Large Capacity Front Load Washer with ColdWash™ Technology, Model # WM2250CW is specially designed to use only HE (High-Efficiency) detergent. The detergent dispenser drawer of the washing machine has a dispenser compartment for liquid or powdered HE detergent. However, you cannot place detergent pods into the dispenser so you will need to follow the instructions printed on the pods' packaging for when to add the pods into the tub. If in doubt, please contact the detergent's manufacture for advise on its use. The pods will also have to be HE detergent...^IFV

We appreciate your interest in this washing machine. A copy of the owner’s manual should be available on our website at http://www.lg.com/us/support-product/lg-WM2250CW#manuals.

We regret the trouble you have experienced with this washing machine. If the door is locked, and the machine is currently not operating, then the unit will likely require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair/support-repair-provider-lookup.jsp.