Please pardon us, but we are not familiar with what "HD" is for a washer and will need some clarification. The LG 3.6 cu. ft. Extra Large Capacity Front Load Washer with ColdWash™ Technology, Model # WM2250CW is a High-Efficiency (HE) washer that is specially designed to use only HE detergent. HE detergents produce fewer suds, dissolve more efficiently to improve washing and rinsing performance and help keep the interior of the washer clean. If you use a detergent that does not dissolve easily or a detergent with high viscosity, it will leave a residue in the tub which may not rinse properly. Always follow the detergent's manufacturer's recommendations when adding detergent. The recommendations for how much detergent to use will be printed on the packaging for the detergent. You should never exceed the manufacturer's recommendations. Using too much detergent can result in detergent buildup in clothing and in the washer. Always use HE (High-Efficiency) detergent with the washer. Either powdered or liquid detergent may be used. If you are using liquid detergent, do not exceed the maximum fill line in the main wash detergent compartment. When using powdered detergent, remove the insert and liquid detergent cup from the main wash detergent compartment. Powdered detergent will not dispense with the liquid detergent cup and insert in place...^IFV

Check to make sure that the water inlet hoses to the LG 3.6 cu. ft. Extra Large Capacity Front Load Washer with ColdWash™ Technology, Model # WM2250CW have not been reversed. If the hoses are connected properly, the machine will require a repair service. Our Support Center at (800) 243-0000 can assist you with making arrangements for a repair service or you can visit us at https://www.lg.com/us/support/find-service-center to see if there is an LG Authorized Service Center near you that you can contact to make the necessary arrangements yourself...^IFV

Parts and accessories can be obtained through our parts distributor, Encompass Parts. Their contact number, for placing orders and pricing information, is 866-779-7906. You can also use their website, at https://www.encompass.com/ ^CP

We hate to hear that you washing machine is malfunctioning, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP

Hello, hate to hear, sounds like you might need a technician. This may be done through our website: https://www.lg.com/us/support/repair-service/schedule-repair-continued or for a list of service centers in your area: https://www.lg.com/us/support/repair-service/find-repair-provider ^AC

The ENERGY STAR® Qualified LG 3.6 cu. ft. Extra Large Capacity Front Load Washer with ColdWash™ Technology, Model # WM2250CW was discontinued a while back and hasn't been available for sale since it was discontinued...^IFV

In the Maintenance section of your owner's manual for the ENERGY STAR® Qualified LG 3.6 cu. ft. Extra Large Capacity Front Load Washer with ColdWash™ Technology, Model # WM2250CW, beginning on page 28, under 'Cleaning' it describes how you can use the Tub Clean cycle to clean the washer tub regularly. You can add tub cleaner or lime scale remover into the detergent dispenser drawer. You can also use liquid chlorine bleach to clean the washer tub by adding it into the liquid chlorine bleach compartment. Powdered cleaners can also be used and you would need to pull out the liquid detergent cup and add the powdered cleaner into the main wash detergent compartment. Cleaning tablets, available from your local supermarkets or home improvement stores can also be used. You would need to add these directly into the washer tub...^IFV

We regret the trouble you have experienced with this front-loading washing machine. There are several similar models available, without requiring much for changes. These can be reviewed on our website at http://www.lg.com/us/front-load-washers.