At a Glance
The shape of the Craft Ice may vary depending on the water quality, installation location, and operating conditions.
If your craft ice maker is not producing ice, please see our LG Refrigerator - Why is My Refrigerator Not Making Ice article.
Try This
The variety of ice shapes is normal operation and can vary depending on the water quality and operating conditions.
Half Sphere Ice
Cause:
Half Spheres of ice could be caused by a lack of water supply to the icemaker. This can be common on the first few batches of Craft Ice production.
Resolution
Try dispensing 2 to 3 gallons of water from the water dispenser and allow 2 to 3 batches of Craft ice to produce before the quality and consistency of the ice improves.
Flat Top, Oblong, and Crater Shaped Ice
Cause:
This shapes can be caused by air and contaminants being present in the water line due to a newly installed water filter, the water filter needing to be replaced, or low water pressure.
Resolution
Try dispensing 2 to 3 gallons of water from the water dispenser to purge the water line of any air or contaminants and allow 2 batches of Craft Ice to produce before the quality and consistency of the ice improves.
Ring Shaped Ice
Cause:
The ring around the Craft Ice is caused when the water volume expends and the water goes into the gaps between the trays. The frozen water can stay attached as a ring of fall away as chips in the ice bucket.
Resolution
Lowering the temperature of the freezer may prevent the ring from forming.
Tab Shaped Ice
Cause:
A raised tab on top of the ice is created when too much water is supplied to the tray.
Resolution
Lowering the water pressure to the fridge can resolve this issue.
