When the unit is not producing any ice, ensure that the icemaker is turned ON, make sure that the water line is connected, then reset the icemaker automatically or manually.

1. Please select your type of Ice Maker:

   
   Twist/Flex Tray
   Heater/Custom Cube
   Early Twist/Flex Tray

2. 1. Turn icemaker ON.

      Check the display of the refrigerator to see if there is an ICE ON / ICE OFF icon.

      Look on the ice maker itself, check the left side of the ice maker for the ON/OFF switch. If the ice maker is turned OFF, turn it ON and allow 24 hours for ice production to begin.

      

   2. Reset the icemaker.

      If the icemaker was ON, let's reset it. This will restart the ice production cycle. Watch the video below on how to reset the ice maker.

      To reset the ice maker, make sure that:

      1. The water supply is turned ON, and no kinks should be in the lines.

      2. Press and hold the TEST/FILL button until the ice maker starts to turn/cycle.

      

      Note: This TEST/FILL button will be on the ice maker itself. It is not the cubed ice selection button on the control panel.

      Once the ice maker has cycled, you should hear water begin to fill the ice tray.

   Did the ice maker cycle correctly?

   Yes No

3. 1. Turn icemaker ON.

      Check the display of the refrigerator to see if there is an ICE ON / ICE OFF icon.

      Look on the ice maker itself, check the left side of the ice maker for the ON/OFF switch. If the ice maker is turned OFF, turn it ON and allow 24 hours for ice production to begin.

      

   2. Reset the icemaker.

      If the icemaker was ON, let's reset it. This will restart the ice production cycle. Watch the video below on how to reset the ice maker.

      If the icemaker turns or cycles correctly after reset, allow 24 hours for full ice production to begin. If the icemaker DID NOT turn or cycle, try the manual reset method in the next step.

   Did the ice maker cycle correctly?

   Yes No

4. 1. Turn icemaker ON.

      Check the display of the refrigerator to see if there is an ICE ON / ICE OFF icon.

      Look on the ice maker itself, check the left side of the ice maker for the ON/OFF switch. If the ice maker is turned OFF, turn it ON and allow 24 hours for ice production to begin.

      

   2. Reset the icemaker.

      If the icemaker was ON, let's reset it. This will restart the ice production cycle. Watch the video below on how to reset the ice maker.

      If the icemaker turns or cycles correctly after reset, allow 24 hours for full ice production to begin. If the icemaker DID NOT turn or cycle, try the manual reset method in the next step.

   Did the ice maker cycle correctly?

   Yes No

5. The ice maker is working correctly.

   • Allow 24 hours for full ice production to begin.

   • Ice production can also be affected if the unit is not leveled correctly because the ice maker compartment will not be able to maintain the correct temperatures for ice production.

   Note: The ice maker compartment must be maintained at a temperature below 19°F.

6. 3

   Manually reset the icemaker motor.

   Why are we doing this?

   • Forceful opening or closing of the door may cause the ice maker motor to shift. Shaking the ice maker resets the motor.

   • Voltage drops can occur throughout the day. If the unit attempted to operate the ice maker during a voltage drop, the ice maker would lock up. Powering the unit OFF and back ON will unlock the icemaker.

   Steps to follow:

   1. Locate the ice maker and remove the bin.

   2. Grasp the ice maker and shake it a couple of times up and down. Do this firmly but gently.

   3. Replace the bin and power OFF the unit for 30 seconds ( i.e trip the breaker or unplug the unit).

   4. Power the unit back ON.

   Note: To see if this properly resets the ice maker motor, perform the icemaker reset in Step 2 - Reset the Icemaker, if the icemaker resets and cycles successfully, monitor the ice production.

   After 4 - 6 hours, if the unit is still not producing ice, or harvesting ice, the unit will require a repair service. Please visit our Request a Repair page.

1. 1

   Water lines MUST be connected.

   Ensure that the water line is connected. Sometimes when the unit is pushed back into its place, recently moved, or installed, the water line may be disconnected. Check to make sure that the water line is connected.

   

2. 2

   Inspect water line.

   If the water line behind the refrigerator is kinked or bent, the water pressure will be reduced. Straighten any kinks in the water line and make sure that the unit or any other items are not resting on, or restricting the water line.

   
   • Click here if the unit was recently installed.

     When a new water line is installed, there will be air in the water lines that must be flushed out.

     How to flush the water line:

     1. Press and hold a glass to the dispenser for 3-5 minutes.

     2. A humming sound should be heard when the dispenser is pressed.

     3. If water begins to dispense, it may sputter at first, but will go away.

     4. Dispose of the first 2 gallons of dispensed water.

   1. Check the end of the water line for damage.

   

   2. Ensure that the water line is inserted completely.

   

   If the water line is fine, proceed to the next step.

   Next Step

3. Please select your type of refrigerator:

   
   Side by Side Models
   French Door Models
   Top/Bottom Freezer Models

4. 3

   Watch this video.

   The display screen on this video may be different from your refrigerator's display, but the operations are the same. This video can also be used for Side by Side units.

   Does your unit have a dispenser?

   Yes No

5. 4

   Check LOCK icon

   Make sure the display lock is not active.

   1. To unlock the dispenser, press and hold the LOCK button for approximately 3 seconds. The LOCK icon will go away.

   2. Try to dispense a glass of water.

   

   Does the unit dispense water?

   Yes No

6. 3

   Watch this video.

   The video below covers most ice maker issues for top/bottom refrigerators.

7. 4

   Check dispenser arm.

   Verify that the lever arm for the ice maker is not stuck in the up position.

   

   Is the ice maker arm in the down position?

   Yes No

8. Can the unit dispense 12oz of water within 10 seconds?

   Yes No

9. Please visit our Water Will Not Dispense article to perform further troubleshooting steps.

10. Is there ice and/or water in the ice tray?

    Yes No

11. Place the lever arm in the down position. Normal ice production should resume. Allow 2 to 3 hours for the unit to produce the next batch of ice.

12. Is the ice bin currently full of ice or are other items (besides ice) being stored in the ice bin?

    Yes No

13. Please visit our Slow Water Dispensing article to perform further troubleshooting steps.

14. Is there any ice in the storage bin?

    Yes No

15. Verify that the supply valve from the home to your unit is turned ON, this is part of the home plumbing. Ensure that the water line is properly connected with no kinks or damage to the water line.

    

16. It is normal for ice production to stop in this case.

    • If ice production has stopped as a result of a full ice bin, there is no defect in the ice maker.

    • Removing some of the ice from the bin will allow the unit to resume ice production. It can take up to 2-3 hours before new ice is made.

    Note: The ice bin shouldn't be used for storage of items such as soda bottles or other food items. Ice may not be produced under these conditions.

17. We know that water is in the tray, so the unit can produce ice.

    1. Empty the ice bin.

    2. Make sure the freezer door is sealed properly.

    Note: For the ice maker to cycle, the freezer must maintain an internal temperature below 19°F. The minimum recommended temperature on the unit's control panel for ice production is -4°F (-20°C).

18. If the unit is still not producing ice, or harvesting ice, the unit will require a repair service. Please visit our Request a Repair page.