If you see any error code displaying on your refrigerator, please visit our Error Codes - Refrigerator article.

Proper leveling.

Verify that the unit is leveled correctly, most issues on refrigerators originate from improper leveling; for further assistance, visit our LG Refrigerator Leveling Instructions.

Next Step

For more information, please visit our No Ice - Refrigerator article.

If your refrigerator is producing ice, but not the normal quantity, please visit out Not Enough Ice - Refrigerator article.

Note: If you don't use your ice maker very often, it may be a good practice to empty the bin weekly and allow fresh ice to be made.

This is the result of ice cubes melting and refreezing. While this occurs normally during the defrost cycle, regular use of the ice dispenser breaks up the ice and allows it to continue dispensing without issue. Additional factors that cause clumping:

1. Check for ice or frost buildup at the air vents to the In-Door Icemaker Compartment:


If ice or frost is present, this indicates that the door is not aligned properly. To find out how to adjust the door alignment, visit our LG Refrigerator Leveling Instructions.

2. Check the water inlet valve that fills the ice cube tray in case it may be leaking.
3. Check the door gasket for any tears and rips.
4. Make sure the gasket is properly connected to the liner.
5. Another option is to lower the temperature of the freezer.

If this is a persistent issue your refrigerator may require a repair service. Please visit our Request a Repair page for a professional service.

• Important tips before you call for repair service:

  Items in the freezer absorb cold temperature and help the freezer maintain a steady temperature. The less empty space there is in the freezer, the more efficiently it will cool.

  • Make sure the freezer is 3/4 full.

  • If necessary, add plastic jugs filled 2/3 full of water.

  Note: Don't use glass jars as they may crack or break in the freezer .

Check for ice in dispenser chute.

Check the delivery chute in the door to see if it is clogged with frost or ice fragments.

Next Step

Check Augur Motor

Pull out the ice bin and check to see if the small motor that turns the augur in the ice bin has ice or frost accumulation.

Note: If the ice maker is stuck you can gently tap the ice maker with the heel of your palm in order to break clumped ice apart so that the bucket can be removed.

If this is a persistent issue your refrigerator may require repair service

Is there any frost accumulation in the augur?

Yes No

Unfreeze the augur.

If there is any frost accumulation, the augur may not rotate. Use a warm, wet rag to unfreeze the augur. Dry the part off and attempt to dispense ice again.

Note: to prevent this in the future, you may increase the freezers temperature.

Check the flap.

In the door, there is a flap that the ice comes through during dispensing. Water can accumulate around this flap and cause it to freeze shut.

Try to manually move the flap manually. If the flap does not open, melt the accumulation with a warm, wet cloth. Dry the flap and chute and attempt to dispense ice again.

Note: to prevent this in the future, you may increase the freezers temperature.

If all troubleshooting from each section above has been performed and you are still experiencing this issue, your refrigerator will require repair service.