Skip to Contents Skip to Accessibility Help
Close

Help Library

Find help information for your LG product

Select a product category and then pick a topic or search a keyword.

No Ice - Refrigerator

Troubleshooting Refrigerators Last Updated 08/12/2016
No Ice - Refrigerator

Check inside the ice bin to verify if the ice maker is making any ice at all. If the unit is making ice but not making enough ice visit our, Not Enough Ice - Refrigerator article.


Let us guide you step by step, click the buttons to get to the next step.

  1. Was the Refrigerator installed within the last 24 hours?

    Yes No
  2. If the refrigerator was installed within the past 24 hours, ice production may not have started to occur. The temperature inside the freezer must first reach the set temperature on the display before ice production begins. Allow 24 hours for ice production to occur.

  3. Do you see any error codes on the display?

    Yes No
  4. If you are seeing an error code, please reffer to our Error Codes - Refrigerator article.

  5. Please select your type of refrigerator:


    Side by Side Models

    French Door Models

    Top / Bottom Freezer Models
  6. For your convenience we have a short video covering most ice maker issues for French door refrigerators.

    This can be used for Side by Side refrigerators as well, just note there wont be a bottom freezer and the display may look a little different.



    Does your unit have an dispenser?

    Yes No
  7. Make sure the display lock is not active.


    Dispenser
    1. To unlock the dispenser, press and hold the LOCKDispenser Lock Icon button for approximately 3 seconds. The LOCK icon will go away.
    2. Try to dispense a glass of water.

    Does the unit dispense water?

    Yes No
  8. Verify that the leveler arm for the ice maker is not stuck in the up position.

    Is the ice maker arm in the down position?

    Yes No
  9. Can the unit dispense 12oz of water within 10 seconds?

    Yes No
  10. Please visit our Water Will Not Dispense article to perform further troubleshooting steps.
  11. Is there ice and/or water in the ice tray?

    Yes No
  12. Place the level arm in the down position, normal ice production should resume. Allow 2 to 3 hours for the unit to produce the next batch of ice.

    If the unit still is not producing ice, try the next step.

    Next Step
  13. Is the ice bin currently full of ice or are other items (besides ice) being stored in the ice bin?

    Yes No
  14. Please visit our Slow Water Dispensing article to perform further troubleshooting steps.
  15. Is there any ice in the storage bin?

    Yes No
  16. Verify that the supply line water valve is turned on (this is part of the home plumbing) and that the water line is properly connected with no kinks or damage to the water line.

  17. It is normal for ice production to stop in this case

    • If ice production has stopped as a result of a full ice bin, there is no defect in the ice maker.
    • Removing some of the ice from the bin, will allow the unit to resume ice production. It can take up to 2-3 hours before new ice is made.

    Note: The ice bin shouldn't be used for storage of items such as soda bottles or other food items. Ice may not be produced under these conditions.

  18. Please select your type of Ice Maker:


    Twist Tray/Flex Tray Icemakers with IR Sensor

    Heater/Custome Cube Icemaker

    Twist/Flex Tray Icemaker
  19. We know that water is in the tray, so the unit can product ice.

    1. Empty the ice bin.
    2. Make sure the freezer door is sealed properly.

    Note: For the ice maker to cycle, the freezer must maintain temperatures below 19°F for 90 minutes.

  20. In order for the ice maker to make ice, the ice maker must first be turned ON.

    If the ice maker was turned off, turn it on and allow 24 hours for ice production to begin.


    1. Check the display of the refrigerator to see if there is an ICE ON / ICE OFF icon.

    2. On Off Switch
    3. If there is no such icon on the refrigerator's display, look on the ice maker itself.
      Check the left side of the ice maker for the ON/OFF switch.

    4. ice maker
    Next Step
  21. In order for the ice maker to make ice, the ice maker must first be turned ON.

    If the ice maker was turned off, turn it on and allow 24 hours for ice production to begin.


    1. Check the display of the refrigerator to see if there is an ICE ON / ICE OFF icon.

    2. On Off Switch
    3. If there is no such icon on the refrigerator's display, look on the ice maker itself.
      Check the left side of the ice maker for the ON/OFF switch.

    For your convenience we have a short video on how to reset this ice maker.



    Next Step
  22. In order for the ice maker to make ice, the ice maker must first be turned ON.

    If the ice maker was turned off, turn it on and allow 24 hours for ice production to begin.


    1. Check the display of the refrigerator to see if there is an ICE ON / ICE OFF icon.

    2. On Off Switch
    3. If there is no such icon on the refrigerator's display, look on the ice maker itself.
      Check the left side of the ice maker for the ON/OFF switch.

    Next Step
  23. It may be possible that your ice maker has stopped cycling normally. Some common reasons this can occur are:

    • Refrigerator is not leveled correct and the ice maker room air is able to leak out.
    • The ice bin being full for long periods of time.
    • A defective ice maker.

    To reset the ice maker perform the following:

    1. Ensure the ice maker is turned on.
    2. The water supply should be turned on and no kinks should be in the lines.
    3. Press and hold the test / fill button until the ice maker starts to cycle.
    Test Button

    Note: This key will be on the ice maker itself and is not the cubed ice selection key on the control panel.

    Once the ice maker has cycled, you should hear water begin to fill the ice tray.

    Did the ice maker cycle correctly?

    For your convenience we have a short video on how to reset this ice maker.



    Yes No
  24. The ice maker is working correctly.

    • Allow 24 hours for full ice production to begin.
    • Ice production can also be affected if the unit is not leveled correctly because the ice maker room will not be able to maintain the correct temperatures for ice production.

    Note: The ice maker room must be maintained at temperatures below 15°F.

  25. We would like to attempt to reset the ice maker. To do so, please perform the following steps:

    1. Locate the ice maker and remove the bin.
    2. Grasp the ice maker and shake it a couple of times up and down. Do this firmly, but gently.
    3. Replace the bin and unplug the refrigerator for 30 seconds.
    4. Plug it back in.

    Note: To see if this properly resets the ice maker, please monitor the ice production over the next 4-6 hours.

    If the unit is still not producing ice, or harvesting ice, it will require Repair Service.

    • Forceful opening or closing of the door may cause the ice maker motor to shift. Shaking the ice maker resets the motor.

      Voltage drops can occur throughout the day. If the unit attempted to operate the ice maker during a voltage drop, the ice maker would lock up. Unplugging the unit and plugging it back in resets the ice maker.

Article Feedback

Q1. Overall, how satisfied were you with the usefulness of this information?
1 2 3 4 5
Q1-1. Why were you dissatisfied with the usefulness of this information?
Q2. How would you improve the information?

Characters left : 500 / 500