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No Ice - Refrigerator

Troubleshooting Refrigerators Last Updated 09/12/2017
No Ice - Refrigerator

Units recently installed will require 24 hours rest before ice production may occur. If the unit is making ice but not making enough ice, please visit our Not Enough Ice - Refrigerator article.

The freezer must maintain an internal temperature below 19°F. The minimum recommended temperature on the unit's control panel for ice production is -4°F (-20°C). If you see any error code on the display, please visit to our Error Codes - Refrigerator article.

  1. New installation.

    If your unit was recently installed, it may take up to 24 hours for each compartment to reach the desired temperature and for the ice maker to begin making ice.

    Step to follow:

    Please wait 24 hours for ice production.

    new installation
  2. Set the temperature.

    The freezer must maintain an internal temperature below 19°F. The minimum recommended temperature on the unit's control panel for ice production is -4°F (-20°C). If the freezer temperature is set at a warmer temperature, then ice will be produced at a slower rate.

    Step to follow:

    Ensure that your set temperature is under -4°F (-20°C).

    Temperature
  3. Inspect water supply.

    Ensure that the water line is connected. Sometimes when the unit is pushed back into its place, recently moved or installed, the water line gets disconnected, kinked or pinched.

    Steps to follow:

    Try to dispense a glass of water from the dispenser. If water dispenses normally, then there are no issues with the water supply.

    Proceed to our Water Supply Section of this article for additional water supply information.

    water valve
  4. Turn ON and RESET the icemaker.

    In order for the ice maker to make ice, the ice maker must first be turned ON. If the icemaker is ON but the unit is not producing ice, try to reset the icemaker.

    Steps to follow:

    Proceed to our Reset Icemaker Section of this article for step by step instructions.

    ice maker reset
  5. Additional troubleshooting.

    Ensure you go through our water supply and reset icemaker section. Please view our additional icemaker videos below.

    If you tried all the steps above and the unit is still not producing ice, the unit will require a repair service. Please visit our Request a Repair page.

When the unit is not producing any ice, ensure that the icemaker is turned ON, make sure that the water line is connected, then reset the icemaker automatically or manually.

  1. Please select your type of Ice Maker:

    1. Turn icemaker ON.

      Check the display of the refrigerator to see if there is an ICE ON / ICE OFF On Off Switch icon.

      Look on the ice maker itself, check the left side of the ice maker for the ON/OFF switch. If the ice maker is turned OFF, turn it ON and allow 24 hours for ice production to begin.

      ice maker
    2. Reset the icemaker.

      If the icemaker was ON, let's reset it. This will restart the ice production cycle. Watch the video below on how to reset the ice maker.

      To reset the ice maker, make sure that:

      1. The water supply is turned ON, and no kinks should be in the lines.

      2. Press and hold the TEST/FILL button until the ice maker starts to turn/cycle.

      Test Button

      Note: This TEST/FILL button will be on the ice maker itself. It is not the cubed ice selection button on the control panel.

      Once the ice maker has cycled, you should hear water begin to fill the ice tray.

    Did the ice maker cycle correctly?

    Yes No
    1. Turn icemaker ON.

      Check the display of the refrigerator to see if there is an ICE ON / ICE OFF On Off Switch icon.

      Look on the ice maker itself, check the left side of the ice maker for the ON/OFF switch. If the ice maker is turned OFF, turn it ON and allow 24 hours for ice production to begin.

    2. Reset the icemaker.

      If the icemaker was ON, let's reset it. This will restart the ice production cycle. Watch the video below on how to reset the ice maker.

      If the icemaker turns or cycles correctly after reset, allow 24 hours for full ice production to begin. If the icemaker DID NOT turn or cycle, try the manual reset method in the next step.

    Did the ice maker cycle correctly?

    Yes No
    1. Turn icemaker ON.

      Check the display of the refrigerator to see if there is an ICE ON / ICE OFF On Off Switch icon.

      Look on the ice maker itself, check the left side of the ice maker for the ON/OFF switch. If the ice maker is turned OFF, turn it ON and allow 24 hours for ice production to begin.

    2. Reset the icemaker.

      If the icemaker was ON, let's reset it. This will restart the ice production cycle. Watch the video below on how to reset the ice maker.

      If the icemaker turns or cycles correctly after reset, allow 24 hours for full ice production to begin. If the icemaker DID NOT turn or cycle, try the manual reset method in the next step.

    Did the ice maker cycle correctly?

    Yes No
  2. The ice maker is working correctly.

    • Allow 24 hours for full ice production to begin.

    • Ice production can also be affected if the unit is not leveled correctly because the ice maker compartment will not be able to maintain the correct temperatures for ice production.

    Note: The ice maker compartment must be maintained at a temperature below 19°F.

  3. 3

    Manually reset the icemaker motor.

    Why are we doing this?

    • Forceful opening or closing of the door may cause the ice maker motor to shift. Shaking the ice maker resets the motor.

    • Voltage drops can occur throughout the day. If the unit attempted to operate the ice maker during a voltage drop, the ice maker would lock up. Powering the unit OFF and back ON will unlock the icemaker.

    Steps to follow:

    1. Locate the ice maker and remove the bin.

    2. Grasp the ice maker and shake it a couple of times up and down. Do this firmly but gently.

    3. Replace the bin and power OFF the unit for 30 seconds ( i.e trip the breaker or unplug the unit).

    4. Power the unit back ON.

    Note: To see if this properly resets the ice maker motor, perform the icemaker reset in Step 2 - Reset the Icemaker, if the icemaker resets and cycles successfully, monitor the ice production.

    After 4 - 6 hours, if the unit is still not producing ice, or harvesting ice, the unit will require a repair service. Please visit our Request a Repair page.

  1. 1

    Water lines MUST be connected.

    Ensure that the water line is connected. Sometimes when the unit is pushed back into its place, recently moved, or installed, the water line may be disconnected. Check to make sure that the water line is connected.

    water valve
  2. 2

    Inspect water line.

    If the water line behind the refrigerator is kinked or bent, the water pressure will be reduced. Straighten any kinks in the water line and make sure that the unit or any other items are not resting on, or restricting the water line.

    kinked water hoses
    • When a new water line is installed, there will be air in the water lines that must be flushed out.

      How to flush the water line:

      1. Press and hold a glass to the dispenser for 3-5 minutes.

      2. A humming sound should be heard when the dispenser is pressed.

      3. If water begins to dispense, it may sputter at first, but will go away.

      4. Dispose of the first 2 gallons of dispensed water.

    1. Check the end of the water line for damage.

    2. Ensure that the water line is inserted completely.

    If the water line is fine, proceed to the next step.

    Next Step
  3. Please select your type of refrigerator:

  4. 3

    Watch this video.

    The display screen on this video may be different from your refrigerator's display, but the operations are the same. This video can also be used for Side by Side units.

    Does your unit have a dispenser?

    Yes No
  5. 4

    Check LOCK icon

    Make sure the display lock is not active.

    1. To unlock the dispenser, press and hold the LOCKDispenser Lock Icon button for approximately 3 seconds. The LOCK icon will go away.

    2. Try to dispense a glass of water.

    Dispenser

    Does the unit dispense water?

    Yes No
  6. 3

    Watch this video.

    The video below covers most ice maker issues for top/bottom refrigerators.

  7. 4

    Check dispenser arm.

    Verify that the lever arm for the ice maker is not stuck in the up position.

    dispenser lever

    Is the ice maker arm in the down position?

    Yes No
  8. Can the unit dispense 12oz of water within 10 seconds?

    Yes No
  9. Please visit our Water Will Not Dispense article to perform further troubleshooting steps.

  10. Is there ice and/or water in the ice tray?

    Yes No
  11. Place the lever arm in the down position. Normal ice production should resume. Allow 2 to 3 hours for the unit to produce the next batch of ice.

  12. Is the ice bin currently full of ice or are other items (besides ice) being stored in the ice bin?

    Yes No
  13. Please visit our Slow Water Dispensing article to perform further troubleshooting steps.

  14. Is there any ice in the storage bin?

    Yes No
  15. Verify that the supply valve from the home to your unit is turned ON, this is part of the home plumbing. Ensure that the water line is properly connected with no kinks or damage to the water line.

    water valve
  16. It is normal for ice production to stop in this case.

    • If ice production has stopped as a result of a full ice bin, there is no defect in the ice maker.

    • Removing some of the ice from the bin will allow the unit to resume ice production. It can take up to 2-3 hours before new ice is made.

    Note: The ice bin shouldn't be used for storage of items such as soda bottles or other food items. Ice may not be produced under these conditions.

  17. We know that water is in the tray, so the unit can produce ice.

    1. Empty the ice bin.

    2. Make sure the freezer door is sealed properly.

    Note: For the ice maker to cycle, the freezer must maintain an internal temperature below 19°F. The minimum recommended temperature on the unit's control panel for ice production is -4°F (-20°C).

  18. If the unit is still not producing ice, or harvesting ice, the unit will require a repair service. Please visit our Request a Repair page.

Author - Sanmi Ajanaku

Sanmi is a Home Appliance expert and author of this help library article. Please leave him feedback below about the page.

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