We regret the trouble you have experienced with this microwave oven. If the machine runs, but does not generate heat, then it is likely that the Magnatron may have failed. The unit will require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair/support-repair-provider-lookup.jsp.
Date published: 2017-07-11