The tray was working fine at first but after we cleaned it and put it back in the microwave it is constantly popping off track and skipping. It should run left and right and in circle fine as it did when we bought it. I have tried to install it every which way but nothing seems to be working. the rotating arm runs fine without the tray in and the white rubber casters on the arm are spinning fine as well. This is loud and annoying when we are cooking. What can be done to fix this. It is only about 2 years old.
We regret the trouble you have experienced with this microwave oven. It seems that something may not be sitting properly in the unit, which is the typical cause for this symptom. As adjustments do not seem to have resolved this matter, the unit may require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair/support-repair-provider-lookup.jsp.
Date published: 2014-01-11