The oven racks tend to fall from the rails when the oven heats up when baking.
We regret the trouble you have experienced with this double wall oven. Be certain that the raised end of each rack is placed at the back of the oven, which helps to hold the rack in place. If this does not resolve the matter, then the unit may require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair/support-repair-provider-lookup.jsp.
Date published: 2016-04-04