I have a NB3532A sound bar connected to a Vizio TV. I get random dead spots where the sound from both soundbar and subwoofer drop out for a few seconds and then come back. This is annoying. I double checked the connections making sure both cable ends are seated correctly. I also switched from opt 1 to opt 2 with the same result. I verified that the TV speakers continue to function normally when the soundbar drops out. I have connected the TV by audio connection through the portable port and do not experience the problem. Is there something else I should try to get the optical connections to function properly?
We regret the inconvenience you have experienced with this TV and Sound Bar. It is recommended to attempt using another OPTICAL CABLE, and/or connecting the TV to another OPTICAL Audio Receiver for testing purposes. After both have been attempted, if the drop in audio continues, then a problem lies in the Optical Audio Output processors in the television, or in the Optical Wire itself. If, when connected with an Optical cable to another device, the problem is no longer experienced, then there is a problem with the Sound Bar itself. The unit will require service. Please contact our Customer Interactive Center at 800-243-0000 to make proper service arrangements.
Date published: 2013-10-22