I need a new DC connection cord. Where can I get one?
Parts and accessories can be obtained through our parts distributor, MCM Electronics. Their contact number, for placing orders and pricing information, is 800-824-9491. You can also use their website, at http://www.mcmelectronics.com/content/en-US/forms/lg_parts. The part number for the Power Cord is EAD60816801.
Date published: 2016-05-16
Subwoofer Will not turn on
i have the NB4530B connected via ARC. The SoundBar will turn on automatically but the subwoofer will not turn on. Any ideas?
We regret the inconvenience you have experienced with this system. The Subwoofer should activate with the Sound Bar. The device may need to REMATE if it does not. If there are any additional questions, or further assistance required, please contact our Customer Interactive Center at 800-243-0000.
Date published: 2014-08-08
experiencing delay with streaming video
Periodically when streaming video (Netflix) the soundbar experiences delay, sometimes slight and other time extreme (300MS+) thereby giving an echo effect. It's especially noticeable when starting in the middle of a program or stopping and starting. Doesn't do it with all streaming content, but some titles more than others. Am using optical connection. No issues with regular programming or DVD/Blu-Ray content at this point, just streaming content.
We regret the inconvenience you have experienced with this Sound Bar system. If most content is streaming properly, as has been mentioned, then it would seem the system and network is operating properly. As such, there must be some delay in the Netflix signal itself. Please contact our Customer Interactive Center at 800-243-0000 that we might troubleshoot this matter more fully.
Date published: 2014-02-05
Will TV remote control the volume on sound bar?
Will the remote control for my 50LN5700 smart TV control the volume on the NB4530B sound bar?
We appreciate your interest in this Television and Sound Bar. If this Sound Bar is connected to the TV using the HDMI1 port of the TV, the SimpLink feature of these devices should allow the TV to control the Sound Bar. It is not guaranteed that this will allow such an operation.
Date published: 2014-01-07