How do I set my ratio to original? It's set to wide out of the box for some reason and neither the on screen nor the hardware controls are letting me change it back.
Our offices, in the United States, do not have product information for Canada. In order to obtain such information, it is recommended to check our subsidiary’s website, at http://www.lg.com/ca_en/index.jsp. You may also contact our Canada offices at 1-888-542-2623.
Date published: 2017-02-06
How do I turn on the sound, the system won't allow me to click on audio button
Is there sound with this monitor?
Also---the picture is to wide for the height and therefore I need to reduce the size of the picture and words are to large, but when I try to reduce anything, it also reduces the amount of viewing area with black areas on the right and left and now I have to use the bottom bar to scroll across the screen to see my whole picture. Please help.
We regret the inconvenience you have experienced with this monitor. This model does not have speakers. The HDMI port can process an audio signal, but will only transmit sound through the headphone jack. Verify the resolution settings on the computer, to ensure they, and the refresh rates are properly compatible with the monitor. If this does not resolve the matter, then please contact our Customer Interactive Center at 800-243-0000 to further troubleshoot the matter.
Date published: 2015-03-27