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1 Year Parts and Labor, 5 Years on the Sealed System (Parts & Labor), 5 Years on the Compressor (Parts & Labor), 6-10 Years on Linear Compressor (Parts Only)
What people are saying
Rated 1 out of
Absolute GARBAGEDo NOT. I repeat DO NO buy a LG refrigerator. They suck! I have owned this refrigerator since 2015 and within the past year I have had more issues than a little. The condenser builds ice often and as a result, you will have to defrost your refrigerator to avoid the compressor completely dying on you like it did on me. And thats when the real problems begin. During the pandemic, I had 5 technician visits in and out of my house to try and fix this garbage. I have had the compressor replaced, the fan assembly replaced and even the control (mother) board replaced. And it still does not work! And get this! Three out of 5 of those visits were LG certified technicians. Every last one of them told me LG refrigerators are GARBAGE. One guy said 90% of his work is LG. I asked them all which brands did they recommend and none of them recommended LG. DO NOT BUY THIS REFRIGERATOR! I want to save you some headache. It's not worth it. Not all things that sparkle are gold. I know this fridge looks fancy and nice, but its trash.
Date published: 2020-06-04
Rated 1 out of
two time change the compresorI bought this item 4 years ago . I have change two times the compressor ...do not recomended
Date published: 2020-05-28
Rated 2 out of
Upset and now broke from
Broke down as the warranty ended. 4-5 yrsWe bought this fridge 4-5 years ago. Loved it. Loved the middle drawer, large size and cool features. But now 4 to 5 years later it has broken down with no hope for repair. The closed unit is leaking freon we are told. Way way way too expensive to only last 4-5 years. We will not be buying an LG ever again. SO DISAPPOINTED AND A LITTLE MAD.
Ask your questions. Share your answers. Please review the detailed product information and help guides in the Product Support section for this product prior to posting a question.
I am looking at this model and have read too many reviews that say the compressor fails and the ice maker works poorly. Tell me why I should purchase this model. Is LG doing something to address this high failure rate? Is poor ventilation to blame?
Asked by: GeorgiaSailor
This unit has the following warranty to combat any compressor issues that may arise: 1 Year Parts and Labor, 5 Years on the Sealed System (Parts & Labor), 5 Years on the Compressor (Parts & Labor), 6-10 Years on Linear Compressor (Parts Only). If you have additional concerns or questions, you can contact our Customer Support by any of the below options:
Live Chat: https://www.lg.com/us/support/chatbot
Facebook Messenger: https://www.facebook.com/LGUSA/
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Answered by: ChrisPSM
Date published: 2019-08-05
Is this a fully Wi-Fi enabled smart refrigerator ThinQ or whatever that is called
Asked by: Libertas
The LG 23 cu. ft. French Door Counter-Depth Refrigerator, Model # LMXC23746S does not have built-in Wi-Fi...^IFV
Answered by: LGJoel
Date published: 2019-03-11
I have water but my ice maker won’t work it won’t mage or dispense ice
Asked by: Mycl
We hate to see you are having trouble with your refrigerator not producing ice. You can find troubleshooting assistance on the following help library article: https://www.lg.com/us/support/product-help/CT10000021-1400773605181-no-ice If this doesn't resolve the issue you are experiencing, our support team would be happy to help. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Answered by: ChrisPSM
Date published: 2018-10-02
How to change the water hose after it stars tuning black. Should I call for service help or is it something I can change?
Asked by: Laurie Banta
This will depend on what part of the water hose you are having an issue with, please drop us a line on Twitter at @LGUSSupport or on Facebook at @LGUSSupport when you are with the unit. ^AC
Answered by: Amber C
Date published: 2018-02-16
When was this product LMXC23746D in black stainless first released? Was there more than 1 release?
Asked by: Aharr3
The ENERGY STAR® Qualified LG Black Stainless Steel Series 23 cu. ft. Counter-Depth 4- Door French Door Refrigerator w/ CustomChill® Drawer, Model # LMXC23746D is a recent release as Black Stainless Steel but the regular Stainless Steel was first available in the market on 09/01/2014...^IFV
Answered by: LGJoel
Date published: 2017-06-28
The highest freezer drawer gets ice crystals on it, and the ice cream bars get really soft. What's wrong?
Asked by: Barbidoll100
We regret the trouble you have experienced with this refrigerator. The description provided suggests there may be an air leak near this upper drawer, allowing warm air into the freezer, allowing crystallization on the leaking humidity, and thawing of items near the leaking area. For additional help, please contact our Customer Interactive Center at 800-243-0000.
Answered by: NeilE
Date published: 2020-05-25
What is the power consumption for the LMXC23746S refrigerator?
Asked by: Jolind
The Energy Guide label attached to the ENERGY STAR® Qualified LG 23 cu. ft. Large Capacity Counter Depth French Door Refrigerator w/CustomChill® Drawer, Model # LMXC23746S lists the Estimated Yearly Electricity Use as being 665 kWh...^IFV
Answered by: LGJoel
Date published: 2017-02-27
The chill drawer sensor does not recognize when it's closed. Light stays on the bottom of the French doors along with display and alarm even though the door is completely closed. Please advise where the door closed sensor for chill and freezer drawer are?
Asked by: Vikingleif
We regret the trouble you have experienced with this refrigerator. As we are not technicians, it will not be possible to assist with the drawer sensors mentioned. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair/support-repair-provider-lookup.jsp.
*If purchased after 01/01/2018**. 10 year part coverage for Linear/Inverter Compressor.
**LG now covers 5 Years, from the date of purchase, for purchases before 01/01/2018 too!
*Prices, promotions and availability may vary by store and online. Prices subject to change without notice. Quantities are limited. Check with your local retailers for final price and availability.
With a generous 23 cu. ft. capacity, this 4 Door Refrigerator with CustomChill™ drawer gives you the freedom to stock up on groceries in 1 trip. Thanks to the versatile CustomChill™ drawer you have additional refrigerator or soft freezer space when you need it. Plus, our advanced Smart Cooling System is designed to maintain superior humidity and temperature levels to help keep food fresher longer while the Fresh Air Filter helps keep food tasting its best.