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1 Year Parts and Labor, 5 Years on the Sealed System (Parts & Labor), 5 Years on the Compressor (Parts & Labor), 6-10 Years on Linear Compressor (Parts Only)
What people are saying
Rated 1 out of
Juan 223 from
I bought it couple months ago and it stop working stop making ice
Date published: 2021-10-24
Rated 5 out of
Love my new refrigerator!I went back to a side by side from a French door when my previous refrigerator stopped working because they seem to have more room and easier access for the freezer. I picked the right one. I have the 21 cubic with the door in door with crushed/ cubed ice maker. It works great- very quiet- and looks fabulous in my kitchen.
Date published: 2021-10-21
Rated 4 out of
Love the door-in-door featureThe refrigerator is not quite 4 years old and recently we came home from a few days visit out of town and my wife found that the water dispenser in the door wasn’t working. I checked the ice maker and it was empty. I filed a claim with Home Depot’s extended warranty for the icemaker and water dispenser. About an hour later, I opened the freezer and it felt warmer than it should and some of the food was thawing. I called Home Depot extended warranty to modify my claim and they sent me to LG Warranty department. Let me say that both Home Depot and LG personnel were very professional, polite and helpful. They couldn’t send a tech out for a week. We tried to keep the food cold, but lost all the frozen food and most of the perishables in the refrigerator. When the technician, Carlos (another example of professionalism from LG) did arrive, he had everything he needed to repair the fridge. He repaired the refrigerator and updated the software. He couldn’t do anything about the icemaker/water dispenser because it was out of warranty and suggested that we file another claim with Home Depot. That night the icemaker started working and the next morning the water dispenser started working. It’s been a week with no problems with the refrigerator. LG is going to cover the cost of some of the food we lost.
Ask your questions. Share your answers. Please review the detailed product information and help guides in the Product Support section for this product prior to posting a question.
Do i need a water filter bypass?
Or do i just remove the filter?
I have a home filtration sytem
Asked by: MicheleP3
The ENERGY STAR® Qualified LG 22 cu.ft. Smart wi-fi Enabled InstaView™ Door-in-Door® Counter-Depth Refrigerator, Model # LSXC22396S does not require a bypass filter...^IFV
Answered by: Ivanf
Date published: 2020-01-10
Is the LSXC22396S model fingerprint resistant?
Asked by: awill08
The Stainless Steel on the ENERGY STAR® Qualified LG 22 cu.ft. Smart wi-fi Enabled InstaView™ Door-in-Door® Counter-Depth Refrigerator, Model # LSXC22396S is not fingerprint or smudge resistant...^IFV
Answered by: Ivanf
Date published: 2019-08-12
I really love the LG model #LSXC 22396S with InstaView but unfortunately I live in a Co-op and this refrigerator can't fit threw my doorway it is 30 inches wide. Lg don't sell smaller InstaViews for families that live in Co-ops and regular tenement blogs
Asked by: Saramae1
Hi Saramae. The most common and recommended practice for getting a refrigerator through an opening that is too narrow is to remove the handles or the doors and move the refrigerator sideways through that opening. The ENERGY STAR® Qualified LG 22 cu.ft. Smart wi-fi Enabled InstaView™ Door-in-Door® Counter-Depth Refrigerator, Model # LSXC22396S has a depth of 29 3/8" without its handles and a depth of 23 10/16" without the doors...^IFV
Answered by: LGJoel
Date published: 2021-04-13
I cannot find the WiFi password to log into the fridge wifi, so that I can set it to my network. Anyone know the default password?
Asked by: MikeMattos
When you click WiFi followed by Settings you will need to locate the fridge. The password is the characters after LG_Smart_Fridge repeated twice. So for example LG_Smart_Fridge_D155 would be D155D155. ^CP
Answered by: ChrisPSM
Date published: 2019-09-05
Need dimensions nothing on the site
Asked by: Gster
Full dimensions may be found here: http://www.lg.com/us/refrigerators/lg-LSXC22396D-instaview-door-in-door Under the "Tech Specs" tab. Some general dimensions are listed below:
Depth with Handles 31 13/16"
Depth Total with Door Open 46 5/8"
Height to top of Door Hinge 70 5/16"
Width (Door Open with Handle) 44 5/16"
Answered by: Shena
Date published: 2017-10-11
Freezer goes from -6 to 8...what is the optimum setting
Asked by: Sherry51
The default temperature settings for this unit would be 37 for the fresh food section and 0 for the freezer. If you wish to have an increase in ice production the optimal freezer setting for maximum ice production would be -4. The temperature in the refrigerator/freezer will fluctuate when the doors are opened and closed. Once the unit recognizes the temperature has increased beyond the desired setting, the compressor and fans will turn on to lower the temperature back to the desired settings.
For helpful hints and product support check us out on Twitter @LGUSSupport
Answered by: Shena
Date published: 2017-10-06
Tubing from brand new LG freezer door damaged repairman says need new door can one be ordered
Asked by: Papalori
Parts and accessories can be obtained through our parts distributor, MCM Electronics. Their contact number, for placing orders and pricing information, is 800-824-9491. You can also use their website, at http://www.mcmelectronics.com/content/en-US/forms/lg_parts.
Answered by: NeilE
Date published: 2017-08-06
The only way to get it in my kitchen is door removal. How easy or hard is that with the ice/water in the door?
1Free shipping not available for parts and accessories. Free shipping to qualifying US destinations in the contiguous United States; not available for P.O. Boxes, addresses outside the contiguous 48 states, international addresses, Army Post Office (APO), Diplomatic Post Office (DPO) and Fleet Post Office (FPO). ^5% will apply to the total invoice price of 3 eligible LG Kitchen, Laundry, Vacuum, Air Care and LG Styler® products before taxes. 10% will apply to the total invoice price of 4 or more eligible LG Kitchen, Laundry, Vacuum, Air Care and LG Styler® products before taxes. Qualifying categories include: Refrigerator, Range, Wall Oven, Over-the-Range Microwave Oven (OTR), Cooktop, Hood Vent, Dishwasher, Washer, Dryer, LG SideKick™, Vacuums, Air Care and LG Styler.® Maximum number of products of the same category allowed to qualify for rebate is one (1). Consumers may submit their claim to LG Electronics USA online at www.LG-Promos.com/ABS07 by 11:59PM Pacific Time on 02/02/22. This offer cannot be combined with any other special programs or rebates. Valid for purchases made 07/15/21 through 11/02/21.
Prices, promotions and availability may vary by store and online. Prices subject to change without notice. Quantities are limited. Check with your local retailers for their final price and availability.
Striking good looks and cool innovations meet space-saving features and energy efficiency when you choose a new state-of-the-art LG refrigerator. It’s like having your very own personal assistant in the kitchen!
Boasting plenty of room, smart features and eye-catching style, LG refrigerators are packed with the latest innovations and come in a variety of styles, including:
InstaView™ Door-in-Door® refrigerators: Showcase the heart of your home with LG’s innovative InstaView™ technology. A sleek, tinted glass panel illuminates with just two quick knocks—letting you see what’s inside without ever opening the door. It not only prevents cold air from escaping, it helps keep food fresher longer.
French door refrigerators offer the latest advances in food freshness combined with impressive storage capacity. LG has a style and size for every kitchen setting.
Side-by-side refrigerators: One of our most popular styles, these fridges feature LG's latest cooling and freshness technology, convenient storage throughout and styling that enhances every kitchen. Plus, you can see your entire food inventory at a glance.
Top-freezer refrigerators: Boast advanced freshness features and stylish flair -- top to bottom! You’ll get expansive storage and convenience, plus timeless styling that enhances every kitchen setting.
Bottom-freezer refrigerators: With this style, the fridge is eye level -- exactly where you want it.
Door-in-Door® refrigerators: LG storage innovation provides instant access to your favorite foods and reduces cold air loss up to 47%. You can get in and get out quickly thanks to easy door-in-door® access to beverages and snacks.
LG has the perfect fridge for your home, your life and your style. Not only can you choose from several types of innovative refrigerators, you’ll get all the latest features like LG's exclusive Linear Compressor technology, which delivers optimum cooling, operating efficiency and reliability. Find your fridge today and be sure to see all of our elegant home and kitchen appliances, including innovative cooking appliances, microwave ovens, dishwashers and more. Get the performance, style and energy efficiency you need to create the home you’ve always wanted.