Apple TV App will launch on LG Smart TV's in the US and 54 other countries on 2/3/20 at 3pm PST
Apple TV app is available on what models?
The app is available on select 2018 LG webOS 4.0 and later models. The Apple TV+ will launch on certain 2016 and 2017 models in 2021.
What if model is not compatible?
Although the app is not available for your TV, there are other options that will allow you to stream Apple TV on your LG TV. Apple TV can be streamed on LG compatible devices such as Roku, Amazon Firestick, iPhones, etc. The complete list of devices can be found at apple.com/apple-tv-app/devices.
Why is it not compatible on older models?
While LG is constantly working to update all devices to the latest technology, newer apps often require the benefit of technology not available on older devices. However, you can still stream the Apple TV App on other compatible devices that are connected to your TV. A complete list can be found at apple.com/apple-tv-app/devices
Apple TV App Issues (i.e., streaming, setup, content, in-app, or error messages, etc)
Contact Apple Support at support.apple.com/tv/LG for support issues on Apple TV app on LG smart TVs. Customers can also contact Apple support via phone, e-mail, and chat channels by navigating to getsupport.apple.com via a browser, smartphone, or desktop computer. Phone numbers to call Apple by country support.apple.com/en-us/HT201232.
Absolutely. You can stream the application on certain compatible devices like Roku, Amazon Fire Stick, iPhone, and iPad. You can find a complete list of compatible devices at www.apple.com/apple-tv-app/devices.
For most applicable models, it can be located on the launcher bar. If it’s not visible on the launcher bar, please visit the LG Content Store.
There is a slight latency that could be experienced at times by the content being watched and information displayed on the TV. This is a known issue and is being investigated
You can try to download it again. If you still encounter issues downloading the app you can contact Apple customer support at www.support.apple.com/tv/LG for support issues on Apple TV on LG smart TVs. Make sure your software is fully up to date. TV firmware needed is (018: 04.71.05, 018K: 04.71.04, M16P3: 04.71.04, K5LP: 04.71.03)
Apple TV+ is $4.99 a month
Unfortunately, at this time Dolby Atmos is not supported by the Apple TV app.
If this problem occurs, please log out of the Apple TV app and log back in with your Apple TV account information. If you wish to remove all previous Apple TV options and settings that might be stored on the TV, you can reset the TV to initial settings. Please contact LG customer support for assistance.
Before you sell or give away your TV or uninstall the Apple TV app or Apple TV+ app, you should reset the Apple TV app and Apple TV+ app. Resetting the Apple TV app and Apple TV+ app signs you out of your account, removes your personal information, and restores the apps to their original settings.
If you reset the Apple TV app and Apple TV+ app on a smart TV that's also signed in to the Apple Music app, then the Apple Music app will also be restored to its original settings.
- Open the Apple TV app or Apple TV+ app.
- Go to Settings.
- Choose Reset Apple TV app and Apple Music, or Reset Apple TV+ app. Then confirm your choice.
NOTE: If you have a 2016 model TV, complete removal of all app information may require resetting the TV to initial settings. Please contact LG customer support for assistance.