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LG TV - Troubleshooting Premium Apps

  • Troubleshooting

At a Glance

LG TVs offer premium apps like Disney+, Sling TV, HBO Max, Netflix, Apple TV, Prime Video and many others. You can find out more about available apps in the LG Content Store. The following troubleshooting steps can help resolve issues with apps crashing, freezing, not opening, or giving error messages.


In order to use the apps on your TV, it needs to be connected to the internet and the User Agreements must be accepted.

Try This

  1. Test your Internet Connection

    Launch a different app on your LG TV, then on a different device (smartphone, laptop, etc.) to confirm the connection is functioning properly


    If the apps do not work on the TV but function properly on other devices, please visit our LG TV - Troubleshooting Your TV's Internet Connection article for further assistance.

    image of the TV remote pressing the home button and the apps showing on the TV

  2. Check the User Agreements

    1 Press Settings on the remote control.

    2 Select [All Settings].

    3 Select [Support].

    4 Select [Privacy & Terms].

    5 Select [User Agreements].

    Review and accept all agreements. If they are not accepted, the smart apps on the TV will not function properly.

    image of the TV user agreement

  3. Delete the apps from your TV

    1 Select the app you wish to delete with the remote.

    2 Long press the wheel (OK) button to enter app edit mode, where a delete icon or “X” icon will appear.

    3 Select the delete icon or “X” icon with the remote and press the wheel (OK) button to delete the app.

    image of the TV user agreement

  4. Reinstall the apps on your TV

    1On your remote press the [Home] key to bring up your apps.

    2Select the [Search] icon on the top of the screen.

    3Search for the app you would like to install by typing in the app name using the remote.

    4When app installation is complete, the app will be added to your home screen.

    5Press the wheel [OK] button on your remote control to launch the app and see if the issue is resolved.

    imag of the search option being slected

  5. Factory reset the TV

    If none of the steps above help, then the last step you can try is to factory reset the TV.


    Resetting will delete all customized settings and installed apps returning the TV to the default factory settings.

    1Press Settings on the remote control.

    2Select [All Settings]

    3Select [Support]

    4Select [Reset to initial Settings]

    image of the support menu selecting reset to initial settins option


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If the problem continues, service will be required for a proper diagnosis. Please reach out to our 24/7 Chat Support for further assistance.

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