Not Cold Enough - Refrigerator
If you notice that your ice cream or frozen pizza is soft, or your milk in the refrigerator is warmer than usual, please follow these instructions to troubleshoot your LG refrigerator.
Check to see that your refrigerator is set to its optimal setting.
LG recommends 37 degrees for the refrigerator and 0 degrees for the freezer.
If additional cooling is required, start by lowering the temperature a few degrees to achieve your desired temperature.
Make sure the cooling vents are clear and free from any obstructions.
Poor circulation can prevent proper cooling of your LG refrigerator.
If you see any obstructions, re-organize the items to ensure good airflow.
Check that the doors and drawers of the refrigerator are closing properly.
Check to see that the mullion flap is collapsed properly, ensuring good seal for the doors.
Make sure that the shelves and drawers are not overloaded preventing the doors from closing tightly.
Fully push the freezer doors closed to correct any misalignments, and check for any gaps when it is closed.
Proper leveling is crucial to ensure a tight gasket seal. If you notice that your refrigerator is not leveled, please see our video on leveling and door alignments for further information.
Finally, sour food in the freezer may also be due to odd of the frost cycle. Once defrosting is complete, your freezer will return to normal temperature.
If you feel that your refrigerator is not cooling at all, make sure that the unit is not in display or demo mode.
If you notice that your control panel is displaying the letters O F F, refer to our video on disabling the display mode for more details.
To learn more about your appliance, or any LG products, be sure to visit our YouTube channel or our LG website and we hope you enjoy your LG experience.
Good news, you can use the steps below to improve your unit's cooling performance.
Which part of the refrigerator is not cooling enough?
Based on your answers to the questions above it appears that your unit is going to require a service visit.
How long have you owned your unit?
You are still in Warranty
Need to setup repair for your appliance or other refrigerator?
You are out of Warranty
You can still get a repair service even though you are out of warranty. Follow the steps below.NOTE: Over time dust and debris can build up on the condenser of your unit. This can result in a loss of cooling performance. Try using a vacuum cleaner with an attachment to clean the condenser cover and vents. Do not remove the panel covering the back of the unit.
Contact your extended warranty provider.
If you are presently covered by an extended warranty service provider, please contact your provider to request an out of warranty repair.
Find LG repair service center.
LG provides authorized repair service centers all across the nation that can repair your unit. Click the link below to find your nearest LG authorized repair service center by entering your address and product.
Find LG Repair Service Center Can't find a technician in your area?
Call our customer service
If you do not have an extended warranty and cannot locate a nearby repair service provider, please call us at 800-243-0000.
Watch the video below and follow the recommended steps underneath to troubleshoot cooling issues.
7 quick steps to follow:
Adjust temperature settings.
Check to see that the unit is set to its optimal setting. 37 DEGREES is the recommended temperature for the refrigerator and 0 DEGREES for the freezer.
What is your refrigerator and freezer temperature?
RECOMMENDED SETTINGS: Adjust the setting to lower the temperature.
ABOVE RECOMMENDED SETTINGS: Adjust the setting to lower the temperature.
BELOW RECOMMENDED SETTINGS: You do NOT need to adjust the temperature.
If the thermometer measures the temperature more than 4°F warmer than the set temperature, this is a normal operation.
Ensure DEMO Mode is deactivated.
Your LG refrigerator is equipped with a DEMO MODE or DISPLAY MODE. This feature disables all cooling in the refrigerator and freezer sections to conserve energy while on display in a retail store.
When DEMO MODE is activated, OF F will appear on the control panel.
How to Deactivate Demo Mode
With either refrigerator door opened press and hold the REFRIGERATOR and ICE PLUS buttons at the same time for five seconds.
After holding the buttons for five seconds, the control panel will beep, and the temperature settings will display to confirm that DEMO MODE is deactivated.
Hot food in the unit.
Adding hot food to the refrigerator compartment will temporarily spread heat throughout the unit. The unit will require some time to cool down the hot food and regulate its internal temperature.
Food is blocking the vents.
When there is too much food blocking the air vents of the refrigerator, cold air will be prevented from circulating throughout the unit properly.
Also, just a few items in the refrigerator can cause cooling to be obstructed because the unit will always try to regulate itself when it's circulating too much cold air.
How to fix this:
Re-arrange the food to make sure that it's not blocking the vents.
Watch the video below to understand how the unit multi air flow and multi-sensors work.
How Multi Airflow System Worksx
Frequently opening the door.
If the unit is opened too frequently, the unit will not be able to maintain a regulated temperature.
Avoid frequent and unnecessary opening of the door to enable the unit to conserve cold air circulation throughout the unit.
Space to the wall.
The unit must not be too close to the wall, make sure there is enough clearance on all sides of the unit.
Side space for cabinet: 1/8" from the cabinet.
Side space for wall: 2" from the wall.
Top space around cabinet and wall: At least 1-2".
Check the door switch.
If you keep hearing the door alarm sound, even when the door is closed. It means the door switch did not detect the door closing. Thus, cold air will not blow in the unit, and the unit will not get cold.
How to check door switchx
The door switch may be disconnected. Test the door switch according to it's type and watch if the fluorescent lights in the unit turn OFF.APUSH SWITCH
Push in the door switch to see if the lights turn off.BREED (MAGNETIC) SWITCH
Place a magnet over the switch to see if the lights turn off.
If your unit has two doors, repeat the steps for the LEFT door, using the switch to test if the lights turn off.
If the lights DO NOT turn off, the door switch may be disconnected. Follow the steps below to check the door switch connection. Even if the lights turn off, check the door switch because a slightly loose connection can cause cooling issues.
NOTE: After checking all connectors and pushing them in firmly, if you still hear the alarm sound again, the unit will require a repair service. Please visit our Request a Repair page.
Check door sealing.
When the door is not properly sealing, cold air will escape from the door seal which will prevent the unit from cooling efficiently.
Ensure that no food items are blocking the door from closing.
Check behind the shelves and drawers to ensure that food and other items have not fallen behind them.
When you open the door, you should check if the mullion is working properly as described in the Not Cold Enough - Refrigerator video.
If the mullion is not working properly, you will need to adjust the leveling of the door. Please visit our Leveling Instructions - Refrigerator content.
For most models, to disable DEMO/DISPLAY MODE:
Refer to your owner's manual for model specific instructions.
Request a Repair
If you have done everything above the the unit is still not cooling, then you may need to request a repair. Please visit our Request a Repair page to schedule a repair service.
If your unit is out of warranty, please contact your extended warranty service provider or call us at at 800-243-0000.
When the freezer section is not cooling enough, ensure the freezer door is not always opened too frequently.
8 quick steps to follow:
6 quick steps to follow: