We regret the inconvenience you have experienced with this television and its features. Some models of 120Hz TVs were designed with the TruMotion function set to LOW by default, with no option to adjust it. This LCD/LED panel has been designed to support a 120Hz refresh rate. Unfortunately, as we are not technicians, it will not be possible to provide any assistance with the service menu, as this should only be accessed by a qualified service technician. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair/support-repair-provider-lookup.jsp.
Date published: 2017-02-08