We regret the inconvenience you have experienced with this television. Unfortunately, as we are not technicians, it will not be possible to provide information regarding needed tools to perform a repair on the TV. We can only recommend contacting a qualified service technician. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair/support-repair-provider-lookup.jsp.
Date published: 2016-02-01