3.4 cu. ft. Extra Large Capacity Top Load Washer with Sleek and Modern Front Control Design

My same problem too...the model previous to this, does have the blue insert!!! the soap/bleach goes right into the clothes!!! that doesn't sound right!!!

Hello, please see the below link for troubleshooting assistances. ^AC http://www.lg.com/us/support/product-help/CT10000010-1400508738726-ae-or-e1#

Hello, a replacement drain hose can be ordered from the link provided. ^Ac https://encompass.com/item/9634642/LG/AEM73732901/Hose_Assembly,drain?gclid=CjwKCAiA24PVBRBvEiwAyBxf-YrEsiAwg9GTRdsDbqFOPUMMHK2BWHDwPpTYjBojFtdUxxO0EwY06BoC4EUQAvD_BwE

DR would indicate the unit has timed out and will begin to automatically drain the water from the machine. For more information, please visit our help library: http://www.lg.com/us/support/product-help/CT00000305-20150140270078-others ^ST

We regret the trouble you have experienced with this washing machine. The OE error code typically will occur when the washer drains slowly or not at all. This can be caused by the drain hose being kinked, pinched or clogged, or if the drain discharge is more than 96” above the bottom of the washer. If this does not resolve the matter, then the unit may require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair/support-repair-provider-lookup.jsp.

Check clothing care labels for special instructions. Measure liquid bleach carefully, following instructions on the bottle. High-efficiency washers use less water, so less bleach is needed. One half cup is enough for most loads. Carefully pour the pre-measured amount of bleach directly into the bleach dispenser. If you are using powdered bleach of any kind, pour it directly into the tub before adding the laundry. Never add powdered bleach to the liquid bleach dispenser. Never pour undiluted liquid chlorine bleach directly onto clothes or into the tub. Do not pour powdered bleach into bleach dispenser. Do not place laundry items on top of the bleach dispenser when loading and unloading the washer. Always measure and pour bleach carefully. Avoid overfilling or splashing when adding bleach to the dispenser. The maximum capacity of the bleach dispenser is one cup of bleach per wash cycle. Overfilling could result in bleach being dispensed immediately, which can result in damage to the clothes in the washer. Additional information can be found on page 16 of the owner’s manual.

We regret to read that you are getting white residue on your darks when you wash them in the ENERGY STAR® Qualified LG 3.4 cu. ft. Extra Large Capacity Top Load Washer with Sleek and Modern Front Control Design, Model # WT1001CW. There are several causes of residue. It can be caused by the detergents you use, or the way you do laundry. There have been changes in detergents, especially since phosphates have been eliminated. Phosphates were used to soften hard water and in some more recent detergents, the substitutes for the phosphates do not do a good job of softening hard water. When those substitute ingredients react with the mineral deposits in the hard water, they form a white residue. You can try changing to low-sudsing detergents like High Efficiency (HE) detergents. Keep in mind that visible suds in the water is not an indication of cleaning power. Detergent is meant to suspend lint and soil in the water during a wash cycle. If you live in an area of hard water and you are washing heavily soiled clothes, you could use slightly more detergent but if that exceeds the manufacturer's recommendations for how much to use or it exceeds the limit line in the dispenser, you might want to look into packaged water conditioners. If you wash on cold water, cold water affects how the detergent dissolves. Granular detergents do not dissolve in cold water and may leave a white residue. It also affects the effectiveness of the detergent. Detergents need a minimum water temperature of 65˚F to activate the ingredients in the detergent. Heavily soiled colorfast items should be washed at a temperature of 85˚F-105˚F which is considered as Warm. Detergent manufacturers and care labels define Cold as 65˚F-75˚F. Take care not to overload either. If there are too many clothes in the tub, the machines ability to rinse away soil and lint is greatly reduced and it gets redeposited on your clothes...^IFV

Thank you for your inquiry. You are correct, the ENERGY STAR® Qualified LG 3.4 cu. ft. Extra Large Capacity Top Load Washer with Sleek and Modern Front Control Design, Model # WT1001CW does not have a presoak option on it...^IFV