LG How-to & Tips: Video recording stops while recording UHD video due to phone heating

Video recording stops while recording UHD video due to phone heating

Symptom

■ 5 minutes recording limit in UHD (it can be less than 5 minutes due to the camera scenario)

Cause

■ Ultra-high-definition(UHD) recording is large size(3840 x 2160) recording. It can heat up the phone.
If the battery temperature reaches high temperature due to UHD recording, the phone power may go off or AP may be damaged.

How to fix

1. UHD Recording limitation:

When UHD is set, Video recording is limited for 5 minutes, due to high temperature and video quality issue.

2. FHD or HD resolution for long-time recording:

We encourage users to use FHD or HD resolution for long-time recording because UHD recording is limited for 5 minutes
and causes the phone to heat up.

• Camera Scenario

- When UHD is set, Video recording is limited for 5 minutes, due to high temperature and video quality issue.

- Toast pop-up is provided at 04:55 point of recording. (just before recording stopped.)

- If the battery temperature reaches specific temperature during UHD recording, finish camera app, and provide a toast pop-up.
(after G3 models with UHD)

- The specific temperature may differ depending on the models.

If the problem is not resolved, please call LG Support representative on 1800-180 -9999 (Toll Free)

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Disclaimer:

• Not all features are available in one product

• Not all products are available in the global market

• The information is for general information purposes only and created for consumer awareness

• Any reliance on information is strictly at its own risk

• In no event LGEIL will be liable for any loss or damage including without limitation, indirect or consequential loss or damage,

or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this informational video.

• The solutions provided herein might vary based on the models, please verify before implementing.

• No part of this text or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author.

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How-to & Tips

Video recording stops while recording UHD video due to phone heating

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