We regret the trouble you have experienced with this air conditioner. Ice build-up can occur in response to dust/lint build-up in the grille fins, or due to the filter needing to be cleaned. If this does not resolve the matter, then the unit may require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair/support-repair-provider-lookup.jsp.
Date published: 2017-01-04