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LG Direct Service

Our Technicians are held to the highest standards

We set the standard for Professional Service Excellence

Trained to be the best

In order to enter our Direct Service program, Direct Service technicians are required to train on LG products for over 200 hours, and receive an 80% grade or higher on all exams. Throughout the year, our technicians receive updated training on all new product releases.

In addition to their in-depth repair knowledge, each LG technician undergoes training in proper customer etiquette to ensure the most satisfying repair experience. Technicians are graded on every service visit and given helpful feedback to keep their skills at an optimum level.

Our technician background

Our Direct Service Technicians have an average of over 15 years experience repairing appliances and electronics. We strive for excellence, and work diligently to exceed your expectations.

Technician Spotlight

Jack Kuykendall
LG Technician

Meet Jack Kuykendall - Reno, NV

Jack began his career with LG in January of 2011. When in the field, Jack prides himself on listening to his customers, and always asking if they have any questions about other LG products. He also always makes sure to leave user and maintenance tips for all of their LG products. Jack's attention to detail and concern for customer education is evident in his field performance.

See what customers are saying about our technicians:

"Matt called me about 30 minutes before his arrival. When he arrived he was well groomed, courteous, and professional at the door. He repaired the dishwasher based on the service I described and requested online. He replaced the motor (not the drain motor). He answered my questions before, during, and after the repair. He cleaned up after he was done. Thank you Matt for your professional first grade service. If there is a need for service repair for any of my other LG appliances (refrigerator and stove), please send Matt."

- Dee, OH

"I was so surprised that LG sent someone to my house, and pleased! I thought I would have to take the TV in to a repair shop and wait for weeks."

- Victoria, CO

"More than top notch! A few of our local companies could certainly use the standards used by your company. We found your tech very knowledgeable and helpful!"

- Kathy, CO

Join our growing team!

We are always looking for well qualified technicians to add to our nationwide team. Contact us for more info.