We regret the trouble you have experienced with this refrigerator. It is recommended to check the freezer temperature, to ensure that it is actually below freezing temperature. Check the water flow, to ensure that the water valve is open and water is flowing. If this does not resolve the matter, then the unit may require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair/support-repair-provider-lookup.jsp.
Date published: 2017-02-03