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Setup & Troubleshoot
Your Sound Suite starts here
From easy setup to full-on audio immersion, here's everything you need to get the most out of your new audio system, starting with these video guides.
LG Sound Suite FAQ: Setup, Dolby Atmos, Wi-Fi & ThinQ Support
Connectivity
Current Sound Suite products (H7 / M7 / M5 / W7) support 2.4GHz and 5GHz Wi-Fi bands only.
※ 6GHz (Wi-Fi 6E) is not supported yet. 6GHz support is planned via a future software update.
If your mobile device is connected to a 6GHz network during product registration in the ThinQ App, a message will appear asking you to “switch to another network.” In this case, switch your mobile device to 2.4GHz or 5GHz and proceed with registration.
※ 5GHz is recommended.
After the product has been successfully connected to 2.4GHz or 5GHz, your mobile device may reconnect to 6GHz, and product control will still work, as long as the smartphone and product are connected to the same router.
※ Note: 6GHz support is planned via a future software update.
※ 6GHz (Wi-Fi 6E) is not supported yet. 6GHz support is planned via a future software update.
If your mobile device is connected to a 6GHz network during product registration in the ThinQ App, a message will appear asking you to “switch to another network.” In this case, switch your mobile device to 2.4GHz or 5GHz and proceed with registration.
※ 5GHz is recommended.
After the product has been successfully connected to 2.4GHz or 5GHz, your mobile device may reconnect to 6GHz, and product control will still work, as long as the smartphone and product are connected to the same router.
※ Note: 6GHz support is planned via a future software update.
Please follow the steps below to reconnect the product to the new network using the ThinQ App:
1) Turn on the product → ensure the LEDs/displays show normal status.
2) Turn off the old router.
3) Connect your smartphone to the new router’s 2.4GHz or 5GHz network.
4) Open the ThinQ App → the product card will appear offline. Tap the offline product card → Settings → Change Network. Follow the app instructions to update the SSID and password.
1) Turn on the product → ensure the LEDs/displays show normal status.
2) Turn off the old router.
3) Connect your smartphone to the new router’s 2.4GHz or 5GHz network.
4) Open the ThinQ App → the product card will appear offline. Tap the offline product card → Settings → Change Network. Follow the app instructions to update the SSID and password.
Even with a strong signal, if the router has features such as:
Band Steering
Smart Connect
Unified SSID across multiple bands
enabled, devices may automatically switch between 2.4G ↔ 5G ↔ 6G, between nodes, or between channels. This can cause the following issues:
• Only 1–2 devices connect when powered on; others fail to connect.
• The connected devices change every time.
• Intermittent dropouts/latency when forming or using a DAFC group.
Recommended settings in this case
• Router settings
- Turn OFF Band Steering / Smart Connect / Unified SSID.
- Separate SSIDs for each band (e.g., Home_24, Home_5G, Home_6G).
• Product / Mobile settings
- Connect H7 / M7 / M5 / W7 / TV all to the same SSID and same band (5GHz non-DFS channels recommended).
Band Steering
Smart Connect
Unified SSID across multiple bands
enabled, devices may automatically switch between 2.4G ↔ 5G ↔ 6G, between nodes, or between channels. This can cause the following issues:
• Only 1–2 devices connect when powered on; others fail to connect.
• The connected devices change every time.
• Intermittent dropouts/latency when forming or using a DAFC group.
Recommended settings in this case
• Router settings
- Turn OFF Band Steering / Smart Connect / Unified SSID.
- Separate SSIDs for each band (e.g., Home_24, Home_5G, Home_6G).
• Product / Mobile settings
- Connect H7 / M7 / M5 / W7 / TV all to the same SSID and same band (5GHz non-DFS channels recommended).
Depending on the Wi-Fi frequency channel settings of your router, the supported scenarios differ. For the most stable performance of various Sound Suite features, we recommend connecting to the non-DFS 5GHz channels.
* Supported Frequencies by Playback Mode
※ Non DFS: 36 / 40 / 44 / 48 / 149 / 153 / 157 / 161ch.
※ Note: 6GHz support will be added through a future software update.
* Dolby Atmos FlexConnect (DAFC) & Stereo Pairing: DFS Not Supported
Features that require device-to-device communication—such as DAFC mode or Stereo pairing (two-speaker pairing)—do not support DFS channels to ensure stable wireless performance.
Therefore, these features must be used while connected to the router’s non-DFS 5GHz channels (36 / 40 / 44 / 48 / 149 / 153 / 157 / 161).
* Standalone Speaker, AirPlay, Google Cast: DFS Supported
When using the speaker in standalone mode, or when streaming audio via AirPlay or Google Cast, DFS channels are fully supported.
* Supported Frequencies by Playback Mode
| Mode | 2.4GHz | 5GHz | 6GHz | |
|---|---|---|---|---|
| Non DFS | DFS | |||
| Standalone | O | O | O | X |
| Stereo | O | O | X | X |
| DAFC | O | O | X | X |
| AirPlay | O | O | O | X |
| Chrome Cast | O | O | O | X |
※ Non DFS: 36 / 40 / 44 / 48 / 149 / 153 / 157 / 161ch.
※ Note: 6GHz support will be added through a future software update.
* Dolby Atmos FlexConnect (DAFC) & Stereo Pairing: DFS Not Supported
Features that require device-to-device communication—such as DAFC mode or Stereo pairing (two-speaker pairing)—do not support DFS channels to ensure stable wireless performance.
Therefore, these features must be used while connected to the router’s non-DFS 5GHz channels (36 / 40 / 44 / 48 / 149 / 153 / 157 / 161).
* Standalone Speaker, AirPlay, Google Cast: DFS Supported
When using the speaker in standalone mode, or when streaming audio via AirPlay or Google Cast, DFS channels are fully supported.
• Restart the router and try again.
• Set the router’s Wi-Fi to 2.4GHz or a standard 5GHz channel (36/40/44/48/149/153/157/161).
• If your router has Band Steering, Smart Connect, Unified SSID, or MLO (Multi-Link Operation) enabled, turn these features OFF.
• Separate the 2.4G / 5G / 6G bands into individual SSIDs (e.g., Home_24, Home_5G, Home_6G).
• If the router is using a Hidden SSID setting, disable it.
• Reset the product (refer to the manual for the reset procedure).
• Reconnect the device to the network using the ThinQ App.
• Ensure that your smartphone and the product are connected to the same router.
• Set the router’s Wi-Fi to 2.4GHz or a standard 5GHz channel (36/40/44/48/149/153/157/161).
• If your router has Band Steering, Smart Connect, Unified SSID, or MLO (Multi-Link Operation) enabled, turn these features OFF.
• Separate the 2.4G / 5G / 6G bands into individual SSIDs (e.g., Home_24, Home_5G, Home_6G).
• If the router is using a Hidden SSID setting, disable it.
• Reset the product (refer to the manual for the reset procedure).
• Reconnect the device to the network using the ThinQ App.
• Ensure that your smartphone and the product are connected to the same router.
In environments where a single SSID is used across the 2.4 GHz, 5 GHz, and 6 GHz bands, the operating frequency may dynamically change depending on the wireless conditions in the home. During this transition, there is a possibility that the audio signal may momentarily drop.
To minimize this risk, and due to the product’s design focus on stable and continuous sound output, we recommend using a fixed frequency band rather than a unified multi-band SSID.
Accordingly, at this time, to ensure stable operation of all features—including Dolby Atmos FlexConnect—we recommend using either 2.4 GHz or 5 GHz (non-DFS channels) with the band fixed. In addition, please note that support for the 6 GHz band is planned via a software update scheduled for the end of April.
Recommended Wireless Settings Guide
To use all features, including Dolby Atmos FlexConnect, in the most stable manner, please configure your router and connect your smartphone/product as follows:
• If your router has Band Steering / Smart Connect / unified SSID / MLO (Multi-Link Operation) enabled, please turn these features OFF.
• Separate 2.4 GHz, 5 GHz, and 6 GHz into individual SSIDs (e.g., Home_24 / Home_5G / Home_6G).
• Set the router’s Wi-Fi to 2.4 GHz or 5 GHz non-DFS channels (36 / 40 / 44 / 48 / 149 / 153 / 157 / 161).
• Connect both your smartphone and the product to the same 2.4 GHz or 5 GHz non-DFS channel.
To minimize this risk, and due to the product’s design focus on stable and continuous sound output, we recommend using a fixed frequency band rather than a unified multi-band SSID.
Accordingly, at this time, to ensure stable operation of all features—including Dolby Atmos FlexConnect—we recommend using either 2.4 GHz or 5 GHz (non-DFS channels) with the band fixed. In addition, please note that support for the 6 GHz band is planned via a software update scheduled for the end of April.
Recommended Wireless Settings Guide
To use all features, including Dolby Atmos FlexConnect, in the most stable manner, please configure your router and connect your smartphone/product as follows:
• If your router has Band Steering / Smart Connect / unified SSID / MLO (Multi-Link Operation) enabled, please turn these features OFF.
• Separate 2.4 GHz, 5 GHz, and 6 GHz into individual SSIDs (e.g., Home_24 / Home_5G / Home_6G).
• Set the router’s Wi-Fi to 2.4 GHz or 5 GHz non-DFS channels (36 / 40 / 44 / 48 / 149 / 153 / 157 / 161).
• Connect both your smartphone and the product to the same 2.4 GHz or 5 GHz non-DFS channel.
Dolby Atmos FlexConnect
If the router’s 5GHz band is using a DFS channel (52–144), DAFC grouping may fail. In this case, the ThinQ App will show a DFS-related warning popup, and DAFC group creation will not be possible.
• Recommended solutions
- Change the router’s 5GHz channel to a standard channel (36/40/44/48/149/153/157/161).
- Reconnect H7 / M7 / M5 / W7 to the same router & same band (standard 5GHz or 2.4GHz).
- Reboot both the products and the router, then try DAFC grouping again.
• Recommended solutions
- Change the router’s 5GHz channel to a standard channel (36/40/44/48/149/153/157/161).
- Reconnect H7 / M7 / M5 / W7 to the same router & same band (standard 5GHz or 2.4GHz).
- Reboot both the products and the router, then try DAFC grouping again.
Here’s the current list of LG TVs that support Dolby Atmos FlexConnect:
• 2025 Model Info.
- OLED G5, C5, CS5
- Planned update in the second half of 2026: QNED 9M
• 2026 Model Info.
- OLED W6, G6, C6, C6H, CS6, B6, B6E
- MRGB: MRGB95, MRGB9M, MRGB85
- QNED91, QNED84
※ DAFC support for the QNED 85B and QNED 82B may be available in some countries but not in others, so please make sure to check the specifications for your specific country.
• 2025 Model Info.
- OLED G5, C5, CS5
- Planned update in the second half of 2026: QNED 9M
• 2026 Model Info.
- OLED W6, G6, C6, C6H, CS6, B6, B6E
- MRGB: MRGB95, MRGB9M, MRGB85
- QNED91, QNED84
※ DAFC support for the QNED 85B and QNED 82B may be available in some countries but not in others, so please make sure to check the specifications for your specific country.
Even if your LG TV doesn’t support Dolby Atmos FlexConnect, or if you’re using a TV from another brand, you can still experience FlexConnect with the LG Sound Suite H7 together with the M7 or M5 speakers.
By connecting the H7 to your TV via HDMI ARC, the H7 can serve as the FlexConnect main device and pair with the M7 or M5 speakers. This allows you to build out a more immersive, expanded spatial audio setup.
By connecting the H7 to your TV via HDMI ARC, the H7 can serve as the FlexConnect main device and pair with the M7 or M5 speakers. This allows you to build out a more immersive, expanded spatial audio setup.
Even if your LG TV doesn’t support Dolby Atmos FlexConnect, or if you’re using a TV from another brand, you can still experience FlexConnect with the LG Sound Suite H7 together with the M7 or M5 speakers.
By connecting the H7 to your TV via HDMI ARC, the H7 can serve as the FlexConnect main device and pair with the M7 or M5 speakers. This allows you to build out a more immersive, expanded spatial audio setup.
By connecting the H7 to your TV via HDMI ARC, the H7 can serve as the FlexConnect main device and pair with the M7 or M5 speakers. This allows you to build out a more immersive, expanded spatial audio setup.
Yes! With a Dolby Atmos FlexConnect supported TV, just one M7 speaker will give you Dolby Atmos playback. No soundbar needed for that setup.
Yes — the H7 needs to be connected to the TV via HDMI (ARC/eARC) when used in a Dolby Atmos FlexConnect setup. In this configuration, the H7 acts as the FlexConnect hub, while the M7 or M5 speakers connect wirelessly to the H7!
So while the speakers connect wirelessly within the system, the H7 itself still requires an HDMI connection to the TV.
So while the speakers connect wirelessly within the system, the H7 itself still requires an HDMI connection to the TV.
When a DAFC-supported TV like the G5 is paired directly with M7 speakers via FlexConnect, both the TV and the M7s work together to create the optimal sound.
If you’re running DAFC with the H7 as the leader, the TV speakers won’t output sound. In that setup, the H7 and M7 speakers handle the channel roles and work together to deliver the full audio experience.
If you’re running DAFC with the H7 as the leader, the TV speakers won’t output sound. In that setup, the H7 and M7 speakers handle the channel roles and work together to deliver the full audio experience.
Yes, that setup is possible! You can place two M7 speakers behind the listening position and use the M5 speakers to the left and right of the soundbar. Dolby Atmos FlexConnect is designed to support flexible speaker placement, and the system will automatically optimize the audio based on the position of the connected speakers using DAFC.
When M7 speakers are connected in DAFC mode with the TV set as the hub device, manual adjustment of individual frequency bands (low / mid / high) or speaker levels is currently not supported. This is in accordance with the design principles of Dolby Atmos FlexConnect, which automatically optimizes speaker balance and spatial performance to deliver a more accurate and immersive sound experience.
We fully understand that some customers may prefer more detailed manual control. To enhance customer satisfaction, we are planning to gradually expand the available sound effect options even when the TV is used as the hub device. While individual speaker level adjustments will remain unavailable in DAFC mode, we plan to support Sound Effect selection, allowing customers to choose a sound profile that better suits their personal listening preferences.
The estimated timeline for sound settings support by TV model is as follows:
• 2026 TV models – OLED C / G series → Expected starting end-April or May, 2026.
• Other 2026 TV models that support DAFC → Expected starting June, 2026.
• 2025 TV models that support DAFC → Expected for July, 2026.
We fully understand that some customers may prefer more detailed manual control. To enhance customer satisfaction, we are planning to gradually expand the available sound effect options even when the TV is used as the hub device. While individual speaker level adjustments will remain unavailable in DAFC mode, we plan to support Sound Effect selection, allowing customers to choose a sound profile that better suits their personal listening preferences.
The estimated timeline for sound settings support by TV model is as follows:
• 2026 TV models – OLED C / G series → Expected starting end-April or May, 2026.
• Other 2026 TV models that support DAFC → Expected starting June, 2026.
• 2025 TV models that support DAFC → Expected for July, 2026.
We truly understand your frustration, especially regarding dialogue clarity when the TV is acting as the center speaker in Dolby Atmos Flex Connect mode. Clear and intelligible voices are essential, and this is a concern we are also taking seriously.
At this time, our team is reviewing a rebalancing of the center-channel volume in DAFC mode, specifically increasing the TV’s contribution when it performs the center role. Once this improvement is applied, we expect the center channel to be easier to hear and dialogue clarity to be improved.
This enhancement is planned to be delivered via a software update. For 2025 LG TV models, the update is scheduled to begin rolling out gradually from the end of April.
At this time, our team is reviewing a rebalancing of the center-channel volume in DAFC mode, specifically increasing the TV’s contribution when it performs the center role. Once this improvement is applied, we expect the center channel to be easier to hear and dialogue clarity to be improved.
This enhancement is planned to be delivered via a software update. For 2025 LG TV models, the update is scheduled to begin rolling out gradually from the end of April.
When using Sound Suite products in DAFC mode, our system is designed to reproduce sound as faithfully as possible to the original audio content and its channel configuration.
For multichannel content, audio information assigned to rear and side channels is included. As a result, regardless of where the M7/M5 speakers are placed, you can fully experience rich and immersive spatial sound.
On the other hand, 2-channel PCM content (such as standard TV broadcasts or some streaming content) is originally mixed to output sound only through the front left and right channels. In this case, there is little to no audio information intended for the rear or surround channels.
Therefore, it is expected and intended behavior that M7/M5 speakers connected as surround speakers may sound quieter or produce little output when playing 2-channel PCM content.
If you prefer a more expansive surround experience even with 2-channel content, we recommend using AI Sound Pro, AI Sound Pro+, or AI Upmix. These features analyze and expand front-focused audio, allowing surround speakers to output sound more actively.
Please note that individual speaker level adjustment requires alignment with Dolby’s design and policy guidelines and is therefore not currently supported in DAFC mode. That said, we truly value feedback like yours and will continue to carefully review customer input as we explore ways to further improve the overall listening experience.
For multichannel content, audio information assigned to rear and side channels is included. As a result, regardless of where the M7/M5 speakers are placed, you can fully experience rich and immersive spatial sound.
On the other hand, 2-channel PCM content (such as standard TV broadcasts or some streaming content) is originally mixed to output sound only through the front left and right channels. In this case, there is little to no audio information intended for the rear or surround channels.
Therefore, it is expected and intended behavior that M7/M5 speakers connected as surround speakers may sound quieter or produce little output when playing 2-channel PCM content.
If you prefer a more expansive surround experience even with 2-channel content, we recommend using AI Sound Pro, AI Sound Pro+, or AI Upmix. These features analyze and expand front-focused audio, allowing surround speakers to output sound more actively.
Please note that individual speaker level adjustment requires alignment with Dolby’s design and policy guidelines and is therefore not currently supported in DAFC mode. That said, we truly value feedback like yours and will continue to carefully review customer input as we explore ways to further improve the overall listening experience.
Regarding independent speaker level adjustment: in DAFC mode, manual level control of speakers connected to the hub device is currently not supported. This is aligned with Dolby Atmos FlexConnect policies, which aim to automatically optimize speaker balance and spatial performance based on Dolby’s assessment of the most accurate and immersive sound reproduction.
If a calibration error occurs while attempting to connect via DAFC with the TV set as the hub device, please check the following:
1. The TV microphone switch is turned off → Please turn the TV’s microphone switch On.
2. High ambient noise level during calibration → If noise occurs while the calibration sound is being played, a calibration error may occur. For accurate calibration, please ensure that no noise is generated during the calibration process.
3. When the Sound Suite products are placed behind the TV → Please make sure that the Sound Suite M7/M5 speakers are not positioned behind the TV.
4. When the product is connected to a DFS channel on the router → In the router settings, please disable DFS and set the wireless channel to a standard 5 GHz channel (36/40/44/48/149/153/157/161) with a fixed channel setting. If DFS channels are enabled, the router’s channel may change frequently. Therefore, for stable wireless performance, connection via DFS channels is not recommended.
5. Weak signal between the product and the router → Please keep the distance between the product and the router as close as possible.
1. The TV microphone switch is turned off → Please turn the TV’s microphone switch On.
2. High ambient noise level during calibration → If noise occurs while the calibration sound is being played, a calibration error may occur. For accurate calibration, please ensure that no noise is generated during the calibration process.
3. When the Sound Suite products are placed behind the TV → Please make sure that the Sound Suite M7/M5 speakers are not positioned behind the TV.
4. When the product is connected to a DFS channel on the router → In the router settings, please disable DFS and set the wireless channel to a standard 5 GHz channel (36/40/44/48/149/153/157/161) with a fixed channel setting. If DFS channels are enabled, the router’s channel may change frequently. Therefore, for stable wireless performance, connection via DFS channels is not recommended.
5. Weak signal between the product and the router → Please keep the distance between the product and the router as close as possible.
How to Switch Between DAFC Group and Stereo Modes (Step-by-Step Guide)
① Switching Some Speakers from a DAFC Group to Standalone Mode
First, make sure the speakers are currently connected as a DAFC group. On the speakers you want to use in Stereo mode, change the input to Wi-Fi mode using either the speaker’s Input button, or ThinQ app > choose speaker > Input mode. When switched to Wi-Fi mode, the speakers are automatically removed from the DAFC group and change to Standalone Wi-Fi mode.
② Setting Two Standalone Speakers to Stereo Mode
In the ThinQ app, select the two speakers that are now in Standalone Wi-Fi mode. Set them to Stereo mode. Once configured, the two speakers will operate as stereo speakers.
③ Re-adding Stereo Speakers to the DAFC Group
While using the speakers in Stereo mode, change the input of both speakers to DAFC mode. The two speakers will be automatically reconnected to the DAFC group.
④ Automatic Stereo Operation When Switching Back to Standalone Mode
If the two speakers that have rejoined the DAFC group are simultaneously switched to Wi-Fi mode, they will automatically operate in Stereo mode without requiring any additional setup.
① Switching Some Speakers from a DAFC Group to Standalone Mode
First, make sure the speakers are currently connected as a DAFC group. On the speakers you want to use in Stereo mode, change the input to Wi-Fi mode using either the speaker’s Input button, or ThinQ app > choose speaker > Input mode. When switched to Wi-Fi mode, the speakers are automatically removed from the DAFC group and change to Standalone Wi-Fi mode.
② Setting Two Standalone Speakers to Stereo Mode
In the ThinQ app, select the two speakers that are now in Standalone Wi-Fi mode. Set them to Stereo mode. Once configured, the two speakers will operate as stereo speakers.
③ Re-adding Stereo Speakers to the DAFC Group
While using the speakers in Stereo mode, change the input of both speakers to DAFC mode. The two speakers will be automatically reconnected to the DAFC group.
④ Automatic Stereo Operation When Switching Back to Standalone Mode
If the two speakers that have rejoined the DAFC group are simultaneously switched to Wi-Fi mode, they will automatically operate in Stereo mode without requiring any additional setup.
ThinQ App
There are two main reasons why products may appear offline.
Case 1) More than one router in the home uses the same SSID
If there are two or more routers broadcasting the same SSID, your smartphone may connect to a different router than the one your Sound Suite product is registered to. In this situation, the product may appear offline in the app. To control the product, your smartphone must be connected to the same router as the Sound Suite device.
✓ Recommended action
Separate the SSIDs of your routers (recommended). Set different SSIDs such as Home_Main / Home_Ext. Please ensure that both the smartphone and the product connect to the correct, same SSID.
Case 2) Weak Wi-Fi signal
If Wi-Fi signal strength is low, the product may appear offline.
✓ Recommended action
Place the router closer to both the smartphone and the Sound Suite device so that both connect to the same router with the strongest signal.
If the issue persists, reset the network settings.
✓ Recommended steps
- Move your smartphone closer to the router you want to connect to the Sound Suite device.
- Turn Wi-Fi off and on again on your smartphone. The smartphone will reconnect to the correct router automatically.
Case 1) More than one router in the home uses the same SSID
If there are two or more routers broadcasting the same SSID, your smartphone may connect to a different router than the one your Sound Suite product is registered to. In this situation, the product may appear offline in the app. To control the product, your smartphone must be connected to the same router as the Sound Suite device.
✓ Recommended action
Separate the SSIDs of your routers (recommended). Set different SSIDs such as Home_Main / Home_Ext. Please ensure that both the smartphone and the product connect to the correct, same SSID.
Case 2) Weak Wi-Fi signal
If Wi-Fi signal strength is low, the product may appear offline.
✓ Recommended action
Place the router closer to both the smartphone and the Sound Suite device so that both connect to the same router with the strongest signal.
If the issue persists, reset the network settings.
✓ Recommended steps
- Move your smartphone closer to the router you want to connect to the Sound Suite device.
- Turn Wi-Fi off and on again on your smartphone. The smartphone will reconnect to the correct router automatically.
The W7 is a subwoofer, so it doesn’t function as a standalone audio device. Instead, it works as a companion to a primary device like the H7 soundbar or a compatible TV. Because of this, its registration process in the LG ThinQ app is different from speakers like the H7, M7, or M5. The W7 does not appear as a separate product card in the ThinQ app.
How to connect the W7
• [Connecting to H7]
To connect the W7 to the H7, you need to add it to the H7 group within the H7 product card in the ThinQ app.
※ In the LG ThinQ app, go to the H7 product card → [Dolby Atmos FlexConnect] → [Edit Group], then add the W7 from that screen. For detailed connection steps, please refer to page 11 of the W7 manual (model: W7.USALLK), under “Installing the LG ThinQ app and registering the product.”
• [Connecting to a TV]
To connect the W7 to a TV, go to the TV settings and select Sound Out → Dolby Atmos FlexConnect, then follow the on-screen instructions.
How to control the W7
• [When connected to H7]
Since the W7 operates as a companion device to the H7, all settings and controls are managed within the H7 product card in the ThinQ app. (The W7 does not appear as a separate device.) Currently available control: Adjusting the W7 volume level.
• [When connected to a TV]
Currently, the W7 volume is linked to the TV’s main volume. A feature to adjust the W7 volume independently through the TV app is planned for a future software update (H2).
※ When connected to a TV, the W7 cannot be registered or controlled through the ThinQ app.
How to connect the W7
• [Connecting to H7]
To connect the W7 to the H7, you need to add it to the H7 group within the H7 product card in the ThinQ app.
※ In the LG ThinQ app, go to the H7 product card → [Dolby Atmos FlexConnect] → [Edit Group], then add the W7 from that screen. For detailed connection steps, please refer to page 11 of the W7 manual (model: W7.USALLK), under “Installing the LG ThinQ app and registering the product.”
• [Connecting to a TV]
To connect the W7 to a TV, go to the TV settings and select Sound Out → Dolby Atmos FlexConnect, then follow the on-screen instructions.
How to control the W7
• [When connected to H7]
Since the W7 operates as a companion device to the H7, all settings and controls are managed within the H7 product card in the ThinQ app. (The W7 does not appear as a separate device.) Currently available control: Adjusting the W7 volume level.
• [When connected to a TV]
Currently, the W7 volume is linked to the TV’s main volume. A feature to adjust the W7 volume independently through the TV app is planned for a future software update (H2).
※ When connected to a TV, the W7 cannot be registered or controlled through the ThinQ app.
If the product does not connect to the ThinQ app, please check the following:
1. Check Wi-Fi signal strength
If the Wi-Fi signal between the router and the product/mobile device is weak, a stable connection may not be possible. Please check the router’s signal strength using your mobile phone near the product. If the signal is weak, move the router closer to the product.
2. Check router band and SSID settings
Connection is not supported when the router is set to a 6 GHz band. In the router settings, please separate the 2.4 GHz / 5 GHz / 6 GHz bands into individual SSIDs (e.g., Home_24, Home_5G, Home_6G). Connect the product to a 2.4 GHz or 5 GHz (Non-DFS) band. Supported Non-DFS channels: 36 / 40 / 44 / 48 / 149 / 153 / 157 / 161.
3. Resetting the product
Resetting the product may also help.
- M7 / M5: Press and hold the power button on the rear of the product for about 10 seconds until a chime sounds and the reset begins.
- H7: Press and hold the Wi-Fi button until “Reset” appears on the display.
- W7: Press and hold the circular button on the top of the product for about 10 seconds.
1. Check Wi-Fi signal strength
If the Wi-Fi signal between the router and the product/mobile device is weak, a stable connection may not be possible. Please check the router’s signal strength using your mobile phone near the product. If the signal is weak, move the router closer to the product.
2. Check router band and SSID settings
Connection is not supported when the router is set to a 6 GHz band. In the router settings, please separate the 2.4 GHz / 5 GHz / 6 GHz bands into individual SSIDs (e.g., Home_24, Home_5G, Home_6G). Connect the product to a 2.4 GHz or 5 GHz (Non-DFS) band. Supported Non-DFS channels: 36 / 40 / 44 / 48 / 149 / 153 / 157 / 161.
3. Resetting the product
Resetting the product may also help.
- M7 / M5: Press and hold the power button on the rear of the product for about 10 seconds until a chime sounds and the reset begins.
- H7: Press and hold the Wi-Fi button until “Reset” appears on the display.
- W7: Press and hold the circular button on the top of the product for about 10 seconds.
TV Settings
“Digital Sound Out” is a function used when the TV is connected to an external audio device (such as via ARC or eARC). It allows you to set the audio output format that the TV sends to the connected audio device.
Available settings are:
• PCM
• Auto
• Passthrough
(Default setting: Auto)
Please refer to your TV’s manual for details on audio output formats.
Available settings are:
• PCM
• Auto
• Passthrough
(Default setting: Auto)
Please refer to your TV’s manual for details on audio output formats.
No, you do not need to change any settings. When the TV and M7 are connected wirelessly using DAFC, this connection path does not use the Digital Sound Out function. Therefore, the Digital Sound Out menu becomes automatically disabled, and users cannot modify it. This does not affect sound quality or functionality.
It is recommended to use Auto or Passthrough.
With these settings, the TV can send multichannel and Dolby Atmos audio signals to the H7 via eARC, allowing the H7 and M7/M5 speakers to work together to produce optimal immersive sound.
The two options are mostly similar, but differ in the following ways:
• Differences between Auto and Passthrough
- Auto: Mixes in TV sound effects (e.g., Audio Guidance, system notification sounds).
- Passthrough: Sends only the original audio signal with no added effects.
In the H7–M7 or M5 DAFC configuration, Passthrough can reduce audio latency slightly, making it recommended for content like sports.
PCM is not recommended
Selecting PCM limits the TV→H7 output to 2-channel PCM, which significantly reduces immersive audio performance.
With these settings, the TV can send multichannel and Dolby Atmos audio signals to the H7 via eARC, allowing the H7 and M7/M5 speakers to work together to produce optimal immersive sound.
The two options are mostly similar, but differ in the following ways:
• Differences between Auto and Passthrough
- Auto: Mixes in TV sound effects (e.g., Audio Guidance, system notification sounds).
- Passthrough: Sends only the original audio signal with no added effects.
In the H7–M7 or M5 DAFC configuration, Passthrough can reduce audio latency slightly, making it recommended for content like sports.
PCM is not recommended
Selecting PCM limits the TV→H7 output to 2-channel PCM, which significantly reduces immersive audio performance.
Speaker Settings
The Sound Suite H7 includes: 1) an OLED display on the front left, and 2) an LED lighting bar on the lower center, both of which indicate the device status.
• Changing the front-left OLED display settings
- Using the Remote Control
Press and hold the Settings button on the remote until “Display” appears on the H7’s screen. Use the Up/Down buttons to select one of the following:
Auto-Display (automatic brightness)
Off-Display (automatic off)
On-Display (always on)
- Using the ThinQ App
Select the product in the app → tap the Settings icon (top right) → Other Settings → LED/Display. Choose one of the following options:
Auto-Display
Off-Display
On-Display
(Auto-Display: dims after 20 seconds / On-Display: stays bright / Off-Display: turns off after 20 seconds)
• Changing the lower-center LED lighting bar
✓ Lighting On/Off
- Using the Remote Control
Press the lighting button (light-bulb icon) briefly to toggle lighting On/Off.
- Using the ThinQ App
Select the product → tap Lighting at the bottom → use the Ambient Lighting or Standby Lighting On/Off toggles.
✓ Changing the lighting color
- Using the ThinQ App
Select the product → tap Lighting → double-tap one of the four default color options under Ambient Lighting. A color palette / slider will appear, allowing you to adjust and choose your preferred lighting color.
• Changing the front-left OLED display settings
- Using the Remote Control
Press and hold the Settings button on the remote until “Display” appears on the H7’s screen. Use the Up/Down buttons to select one of the following:
Auto-Display (automatic brightness)
Off-Display (automatic off)
On-Display (always on)
- Using the ThinQ App
Select the product in the app → tap the Settings icon (top right) → Other Settings → LED/Display. Choose one of the following options:
Auto-Display
Off-Display
On-Display
(Auto-Display: dims after 20 seconds / On-Display: stays bright / Off-Display: turns off after 20 seconds)
• Changing the lower-center LED lighting bar
✓ Lighting On/Off
- Using the Remote Control
Press the lighting button (light-bulb icon) briefly to toggle lighting On/Off.
- Using the ThinQ App
Select the product → tap Lighting at the bottom → use the Ambient Lighting or Standby Lighting On/Off toggles.
✓ Changing the lighting color
- Using the ThinQ App
Select the product → tap Lighting → double-tap one of the four default color options under Ambient Lighting. A color palette / slider will appear, allowing you to adjust and choose your preferred lighting color.
• Changing the bottom LED lighting
- Using the ThinQ App
After selecting the product in the app, tap “Lighting” in the center of the main screen. You can control Lighting On/Off and other lighting-related options. If you double-tap one of the four default color options in the Lighting menu, a color palette/slider will appear, allowing you to choose the desired lighting color.
Even if the lighting is turned Off, lighting feedback such as volume adjustment or Wi-Fi connection indicators will continue to operate.
- Using the ThinQ App
After selecting the product in the app, tap “Lighting” in the center of the main screen. You can control Lighting On/Off and other lighting-related options. If you double-tap one of the four default color options in the Lighting menu, a color palette/slider will appear, allowing you to choose the desired lighting color.
Even if the lighting is turned Off, lighting feedback such as volume adjustment or Wi-Fi connection indicators will continue to operate.
If “DEMO” appears on the H7 display, the device has entered Demo Mode. In Demo Mode, certain functions and controls may be restricted. To exit Demo Mode, follow the instructions below.
• How to exit Demo Mode on the H7
Method 1) Press and hold the Input button on the H7 main unit for 10 seconds.
Method 2) Press and hold the Wi-Fi button on the H7 main unit for 5 seconds.
The status lighting bar will blink white, indicating that Demo Mode has been disabled and all wireless network settings on the device have been reset.
• How to exit Demo Mode on the H7
Method 1) Press and hold the Input button on the H7 main unit for 10 seconds.
Method 2) Press and hold the Wi-Fi button on the H7 main unit for 5 seconds.
The status lighting bar will blink white, indicating that Demo Mode has been disabled and all wireless network settings on the device have been reset.
If the LED bar on the M7/M5 is lit in orange and volume, playback, or input mode controls are not responding, the device has entered Demo Mode. In Demo Mode, certain functions may be restricted. You can disable Demo Mode by following the instructions below.
• How to exit Demo Mode on the M7/M5
Method 1) Press and hold the Play/Pause button on the M7/M5 for 10 seconds.
Method 2) Press and hold the power button on the rear of the M7/M5 for 10 seconds.
The status lighting bar will blink white, indicating that Demo Mode has been disabled and all wireless network settings of the device have been reset.
• How to exit Demo Mode on the M7/M5
Method 1) Press and hold the Play/Pause button on the M7/M5 for 10 seconds.
Method 2) Press and hold the power button on the rear of the M7/M5 for 10 seconds.
The status lighting bar will blink white, indicating that Demo Mode has been disabled and all wireless network settings of the device have been reset.
If the top button of the W7 is lit in Cozy Amber and you cannot adjust the level or connect to other devices, the product has entered Demo Mode. In Demo Mode, certain functions may be limited. You can exit Demo Mode by following the instructions below.
• How to exit Demo Mode on the W7
Method) Press and hold the top button on the W7 for 10 seconds.
• How to exit Demo Mode on the W7
Method) Press and hold the top button on the W7 for 10 seconds.
Lossless streaming / Dolby Atmos
LG Sound Suite supports high-resolution audio playback up to 24bit / 96kHz. The conditions for lossless playback vary depending on the streaming service and the connection method.
• Using Spotify Connect
Spotify supports Lossless Music up to 24bit / 44.1kHz, and lossless playback (24bit / 44.1kHz) is available through Spotify Connect.
• Using Spotify Connect
Spotify supports Lossless Music up to 24bit / 44.1kHz, and lossless playback (24bit / 44.1kHz) is available through Spotify Connect.
LG Sound Suite supports high-resolution audio playback up to 24bit / 96kHz. The conditions for lossless playback vary depending on the streaming service and the connection method.
• Using TIDAL Connect
TIDAL offers music up to 24bit / 192kHz, and lossless playback (24bit / 96kHz) is available through TIDAL Connect. Dolby Atmos spatial audio is also supported.
To enjoy lossless audio, the following conditions must be met:
- High-quality streaming must be enabled within the TIDAL app.
- Playback must be done using TIDAL Connect.
• Using TIDAL Connect
TIDAL offers music up to 24bit / 192kHz, and lossless playback (24bit / 96kHz) is available through TIDAL Connect. Dolby Atmos spatial audio is also supported.
To enjoy lossless audio, the following conditions must be met:
- High-quality streaming must be enabled within the TIDAL app.
- Playback must be done using TIDAL Connect.
LG Sound Suite supports high-resolution audio playback up to 24bit / 96kHz. The conditions for lossless playback vary depending on the streaming service and the connection method.
• Using AirPlay 2
Apple Music provides audio up to 16bit / 44.1kHz, and iOS users can enjoy high-quality audio via AirPlay 2 when streaming to LG Sound Suite. Playback resolution follows the specifications of AirPlay 2.
• Using AirPlay 2
Apple Music provides audio up to 16bit / 44.1kHz, and iOS users can enjoy high-quality audio via AirPlay 2 when streaming to LG Sound Suite. Playback resolution follows the specifications of AirPlay 2.
LG Sound Suite supports high-resolution audio playback up to 24bit / 96kHz. The conditions for lossless playback vary depending on the streaming service and the connection method.
• Using AirPlay 2
Amazon Music provides audio up to 16bit / 44.1kHz, and iOS users can enjoy high-quality audio via AirPlay 2 when streaming to LG Sound Suite. Playback resolution follows the specifications of AirPlay 2.
• Using Google Cast/Chromecast
Amazon Music provides audio up to 16bit / 44.1kHz, and users can enjoy high-quality audio via Google Cast when streaming to LG Sound Suite. Playback resolution follows the specifications of Google Cast.
• Using AirPlay 2
Amazon Music provides audio up to 16bit / 44.1kHz, and iOS users can enjoy high-quality audio via AirPlay 2 when streaming to LG Sound Suite. Playback resolution follows the specifications of AirPlay 2.
• Using Google Cast/Chromecast
Amazon Music provides audio up to 16bit / 44.1kHz, and users can enjoy high-quality audio via Google Cast when streaming to LG Sound Suite. Playback resolution follows the specifications of Google Cast.
LG Sound Suite supports Dolby Atmos playback, and the availability of Dolby Atmos varies by speaker configuration:
• Dolby Atmos-capable products
H7, M7: Support Dolby Atmos on their own
M5: Supports Dolby Atmos only when two units are paired in stereo (A single M5 does not support Dolby Atmos)
• Enjoying Dolby Atmos using mobile streaming apps
✓ Apple Music
After playing a Dolby Atmos track in Apple Music, select the LG Sound Suite device via AirPlay 2 to enjoy Dolby Atmos audio.
✓ Tidal Music
Dolby Atmos content can be enjoyed when played via TIDAL Connect.
✓ How to check if Dolby Atmos is currently playing
- Some streaming apps display a Dolby Atmos badge when Atmos content is being played.
- In the ThinQ App, the audio effect panel (top left) shows the current audio format. If this area displays Dolby Atmos, the content is being played in Dolby Atmos.
- When the H7 is playing Dolby Atmos content, the Dolby logo appears on the OLED display located on the left side of the product.
• Dolby Atmos-capable products
H7, M7: Support Dolby Atmos on their own
M5: Supports Dolby Atmos only when two units are paired in stereo (A single M5 does not support Dolby Atmos)
• Enjoying Dolby Atmos using mobile streaming apps
✓ Apple Music
After playing a Dolby Atmos track in Apple Music, select the LG Sound Suite device via AirPlay 2 to enjoy Dolby Atmos audio.
✓ Tidal Music
Dolby Atmos content can be enjoyed when played via TIDAL Connect.
✓ How to check if Dolby Atmos is currently playing
- Some streaming apps display a Dolby Atmos badge when Atmos content is being played.
- In the ThinQ App, the audio effect panel (top left) shows the current audio format. If this area displays Dolby Atmos, the content is being played in Dolby Atmos.
- When the H7 is playing Dolby Atmos content, the Dolby logo appears on the OLED display located on the left side of the product.
LG Sound Suite supports Dolby Atmos playback, and depending on the speaker configuration, Dolby Atmos content can be enjoyed as follows.
• Dolby Atmos-supported devices
H7, M7: Support Dolby Atmos on their own
M5: Supports Dolby Atmos only when two units are paired in stereo (A single M5 does not support Dolby Atmos)
• Enjoying Dolby Atmos content from a TV
✓ Playing with only one H7
(1) Connect the TV and the H7 via HDMI eARC.
(2) When Dolby Atmos content is played on the TV, you can enjoy Dolby Atmos sound through the H7.
✓ Playing using the H7 together with M-series speakers
(1) Connect the TV and the H7 via HDMI eARC.
(2) Connect the M-series speakers to the H7 using Dolby Atmos FlexConnect.
(3) Play Dolby Atmos content on the TV. This allows you to enjoy richer Dolby Atmos audio through the combined H7 + M-series setup. (At least two M5 units are required for Dolby Atmos FlexConnect.)
✓ Playing using only M-series speakers
(1) Connect the TV and the M-series speakers via Dolby Atmos FlexConnect.
(2) When Dolby Atmos content is played on the TV, you can enjoy immersive Dolby Atmos audio through the M-series speakers. (At least two M5 units are required for Dolby Atmos FlexConnect.)
• Dolby Atmos-supported devices
H7, M7: Support Dolby Atmos on their own
M5: Supports Dolby Atmos only when two units are paired in stereo (A single M5 does not support Dolby Atmos)
• Enjoying Dolby Atmos content from a TV
✓ Playing with only one H7
(1) Connect the TV and the H7 via HDMI eARC.
(2) When Dolby Atmos content is played on the TV, you can enjoy Dolby Atmos sound through the H7.
✓ Playing using the H7 together with M-series speakers
(1) Connect the TV and the H7 via HDMI eARC.
(2) Connect the M-series speakers to the H7 using Dolby Atmos FlexConnect.
(3) Play Dolby Atmos content on the TV. This allows you to enjoy richer Dolby Atmos audio through the combined H7 + M-series setup. (At least two M5 units are required for Dolby Atmos FlexConnect.)
✓ Playing using only M-series speakers
(1) Connect the TV and the M-series speakers via Dolby Atmos FlexConnect.
(2) When Dolby Atmos content is played on the TV, you can enjoy immersive Dolby Atmos audio through the M-series speakers. (At least two M5 units are required for Dolby Atmos FlexConnect.)
Features
Unfortunately, the LG Sound Suite H7 doesn’t support DTS, but if you have a DTS-supporting TV you can output the audio signal as PCM to the soundbar. However, if your TV supports DTS and can output the audio signal as PCM to the soundbar, you can still play DTS content that way.
The LG Sound Suite H7, M7, and M5 can connect to laptops and smart devices via Bluetooth 5.4. The LG Sound Suite M7 and M5 support USB Audio (UAC 2.0). By connecting your computer to the M7 or M5 via a USB cable, you can play audio at up to 24-bit / 96kHz quality.
For an even fuller sound, you can wirelessly pair two identical M7 or M5 speakers in stereo mode. In that setup, simply connect the “master” speaker to your computer via USB, and you’ll get a richer stereo listening experience.
For an even fuller sound, you can wirelessly pair two identical M7 or M5 speakers in stereo mode. In that setup, simply connect the “master” speaker to your computer via USB, and you’ll get a richer stereo listening experience.
A mounting bracket is included in the box, so wall installation is definitely possible.
Please note that wall-mount brackets are not supported for the M7/M5 speakers.
Support for connecting more than one LG Sound Suite W7 units is expected to roll out around June 2026 via a software update.
Yes. Stands for the LG Sound Suite M7 and M5 are available to order on LG.com:
M7 Speaker Stand
LG Sound Suite FS-M71 Speaker Floor Stand
LG Sound Suite FS-M72 Speaker Floor Stand (pair)
M5 Speaker Stand
LG Sound Suite FS-M51 Speaker Floor Stand
LG Sound Suite FS-M52 Speaker Floor Stand (pair)
LG Sound Suite M7 and M5 will work with a variety of universal bookshelf speaker stands. Please check the manufacturers’ specifications for compatibility. M7 and M5 will not work on stands with bracket mounting.
M7 Speaker Stand
LG Sound Suite FS-M71 Speaker Floor Stand
LG Sound Suite FS-M72 Speaker Floor Stand (pair)
M5 Speaker Stand
LG Sound Suite FS-M51 Speaker Floor Stand
LG Sound Suite FS-M52 Speaker Floor Stand (pair)
LG Sound Suite M7 and M5 will work with a variety of universal bookshelf speaker stands. Please check the manufacturers’ specifications for compatibility. M7 and M5 will not work on stands with bracket mounting.
Yes, there are multiple configurations that are possible as the LG Sound Suite is based on modular expansion. So you can start with an H7 soundbar or M5/M7 surround speaker, and later expand it based on your needs!
While both models support DAFC, Room Calibration Pro, and AI Sound Pro, their hardware configurations differ:
- M7: Features a woofer and 3 full-range speakers for an immersive 2.1.1 configuration in each speaker. M7 supports DAFC with just one unit. M5: A compact yet dynamic model featuring a woofer and dual tweeters in a 1.1.1 configuration. Stereo sound is not supported in a single unit. To achieve full DAFC functionality, two units are required
- M5: A compact yet dynamic model featuring a woofer and dual tweeters. To achieve full DAFC functionality, two units are required
- M7: Features a woofer and 3 full-range speakers for an immersive 2.1.1 configuration in each speaker. M7 supports DAFC with just one unit. M5: A compact yet dynamic model featuring a woofer and dual tweeters in a 1.1.1 configuration. Stereo sound is not supported in a single unit. To achieve full DAFC functionality, two units are required
- M5: A compact yet dynamic model featuring a woofer and dual tweeters. To achieve full DAFC functionality, two units are required
Unfortunately, the StanbyMe series doesn’t support Dolby Atmos FlexConnect. You can still connect Sound Suite products to it via Bluetooth though!
The LG Sound Suite H7 (Model #H7) connects to the TV via HDMI eARC and does not include an HDMI input for direct video pass-through. Features such as 4K 60/120 Hz, VRR, and ALLM are applicable only when a soundbar supports HDMI pass-through. Since the H7 does not provide HDMI pass-through functionality, these features are not applicable on the H7 itself.
While the H7 Sound Suite H7 does not support HDMI pass-through, you can still enjoy gaming experience by using the setup below.
Recommended setup: Connect your game console directly to the TV’s HDMI input, and then connect the TV to the H7 via eARC. (Console → TV → H7 via eARC)
With this configuration:
- The TV will handle gaming performance features such as 4K 60/120 Hz, VRR, and ALLM (depending on the TV’s capabilities).
- The H7 will receive the audio signal from the TV and reproduces it in high quality, including Dolby Atmos and Dolby Atmos FlexConnect, providing an immersive audio experience for games.
While the H7 Sound Suite H7 does not support HDMI pass-through, you can still enjoy gaming experience by using the setup below.
Recommended setup: Connect your game console directly to the TV’s HDMI input, and then connect the TV to the H7 via eARC. (Console → TV → H7 via eARC)
With this configuration:
- The TV will handle gaming performance features such as 4K 60/120 Hz, VRR, and ALLM (depending on the TV’s capabilities).
- The H7 will receive the audio signal from the TV and reproduces it in high quality, including Dolby Atmos and Dolby Atmos FlexConnect, providing an immersive audio experience for games.
If your M7/M5 speakers are connected in a DAFC group or Stereo mode and are not configured as the hub device (Master), they may not appear in the Google Home app, and as a result, Cast Service availability may be limited.
If you would like to use Cast Service to play music individually on each speaker, please first disconnect the DAFC or Stereo configuration, and then cast to each speaker separately as an individual device.
If you would like to use Cast Service to play music individually on each speaker, please first disconnect the DAFC or Stereo configuration, and then cast to each speaker separately as an individual device.
Recommended Wi-Fi Router Settings
Router settings, firmware updates, or changes to the Wi-Fi password can be performed through the configuration webpage or dedicated app provided by the router manufacturer. For more information, please refer to the router’s user manual or contact the manufacturer.
※ After changing the router settings, you may need to remove the saved network from devices that were previously connected to the network. When the devices reconnect, the router’s new settings will be applied.
• Network Name (SSID)
It is recommended to assign different network names to the 2.4GHz, 5GHz, and 6GHz bands. An SSID (Service Set Identifier) is the name used to identify a network. Devices searching for Wi-Fi networks recognize available networks by their SSIDs, which are displayed in the Wi-Fi network list.
Please ensure that each frequency band supported by the routers connected to the network uses a unique SSID. It is recommended to configure separate SSIDs for the 2.4GHz, 5GHz, and 6GHz bands. If the same SSID is used across all bands, the router’s operating channel may change dynamically during product use after connection, which can result in unstable connectivity.
Example: After registering the product in the ThinQ app, the product may suddenly appear offline, or the DAFC connection may be disconnected.
• Band or Channel
The use of 2.4GHz or 5GHz bands is recommended.
The use of DFS channels is not recommended.
To ensure compatibility with the product and maintain a stable network environment, it is recommended to use the 2.4GHz or 5GHz band. If DFS channels are enabled, the operating channel may change unexpectedly during use, which can result in reduced connection stability. Therefore, the use of DFS channels is discouraged.
Recommended 5GHz channels: 36 / 40 / 44 / 48 / 149 / 153 / 157 / 161.
※ Supported channels may vary by country.
If the router does not support band selection or DFS configuration, enabling “Compatibility Mode” may help improve wireless stability.
Note) Depending on the Wi-Fi frequency and channel settings of the router, the supported Sound Suite usage scenarios may vary. Please refer to the information below for details.
* Supported Frequencies by Playback Mode
| Mode | 2.4GHz | 5GHz | 6GHz | |
|---|---|---|---|---|
| Non DFS | DFS | |||
| Standalone | O | O | O | X |
| Stereo | O | O | X | X |
| DAFC | O | O | X | X |
| AirPlay | O | O | O | X |
| Chrome Cast | O | O | O | X |
※ Non DFS: 36/40/44/48/149/153/157/161ch.
※ Note: 6GHz support will be added through a future software update.
* Dolby Atmos FlexConnect (DAFC) & Stereo Pairing: DFS Not Supported
Features that require device-to-device communication—such as DAFC mode or Stereo pairing (two-speaker pairing)—do not support DFS channels to ensure stable wireless performance.
Therefore, these features must be used while connected to the router’s non-DFS 5GHz channels (36 / 40 / 44 / 48 / 149 / 153 / 157 / 161).
* Standalone Speaker, AirPlay, Google Cast: DFS Supported
When using the speaker in standalone mode, or when streaming audio via AirPlay or Google Cast, DFS channels are fully supported.
• When there are two or more routers in the home
If the routers are not configured to operate in Mesh or Repeater mode, it is recommended to assign a different SSID to each router installed in the home.
When multiple networks share the same SSID, devices are more likely to detect and connect to a different network with the same name. In such cases, the device with the ThinQ app installed (such as a smartphone or tablet) may automatically attempt to connect to a router different from the one the product is connected to. As a result, if the product and the mobile device are connected to different routers, the product may appear offline in the ThinQ app.
Before using the product, please ensure that both the product and the device with the ThinQ app installed (smartphone, tablet, etc.) are connected to the same network.
Images may be simulated and dramatized for illustrative purposes. Actual features, functionality, and other product specifications may differ and are subject to change without notice. Prices, promotions, and availability may vary by model, store, and online. Prices subject to change without notice. Quantities are limited. Check with your local retailers for their final price and availability.
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