Leaks from top load washers are easily resolved without a technician's support if the source can be identified. If your machine is a front load washer, please visit our article on Leaking - Front Load Washer.
Select the area most likely to be causing your leakage below:
When water won't stop filling the tub, this may be the result of the drain hose installation or the cycle selected.
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Drain hose must be 35 inches above the floor.
If the drain hose is installed at a very low height (lower than the maximum water level height in the wash tub), a siphon effect may occur as the washer begins to fill and the washer will not be able to reach the desired water level.
The total height of the hose should be approximately 35-47" (0.9 - 1.2 m) from the floor. Proper drain hose installation should appear like the illustration below:
If the drain hose is installed correctly, in some cases, a foreign object may have become stuck in the inlet valve. If this is the case, then the inlet valve would need to be replaced.
If you need to replace the inlet hoses, valve or the rubber seal, please visit our Parts and Accessories page to purchase a replacement part.
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Unbalanced load.
Single or large bulky items such as rugs, comforters, blankets, etc., or small loads may become unbalanced. If this happens during the spin, the machine will fill with water to redistribute the load, then drain and try to spin. It may do this 3 times PRIOR to displaying a UE error code. This is normal.
To fix this:
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Pause the cycle and add a few items to balance the weight of the load.
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Reduce the spin speed.
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Manually redistribute large, bulky items.
NOTE: For more information about UE error code, check our help library content on UE Error Code - Top Load Washer.
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Using DOE Cycles
DOE cycles use less water. Less water may result in tangling, which can cause unbalanced loads. If the load becomes unbalanced, it will not be able to spin properly. When this happens, the machine will fill with water to redistribute the load, then drain and try to spin. It may do this 3 times PRIOR to displaying a UE error code. This is normal.
To fix this:
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Add WATER PLUS option, to increase the water usage and reduce the possibility of tangling.
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Add FABRIC SOFTENER option, to change from jet spray rinse to deep rinse. This will better distribute the load during the rinse so it is balanced going into the spin cycle.
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Manually redistribute the load.
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Use a different cycle, such as Bulky on larger loads.
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Request a Repair
If you have tried all the recommendations above and the issue persist, the unit is not working properly; it requires a repair service. Please visit our Request a Repair page.

Sanmi is a Home Appliance expert and author of this help library article. Please leave him feedback below about the page.