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Not Heating - Cooktop and Range

  • Troubleshooting
  • Cooking Appliances
  • 07/15/2020

NOTE: If the display is showing an error code or flashing bars Click here.

Select the type of unit from the tabs below for the appropriate troubleshooting steps:

If the cooktop is not heating, is the issue affecting all elements, on element, or part of a dual or triple element?

All Elements

The electric range requires a DUAL circuit breaker for all functions to work properly. Turn the range's dual circuit breaker OFF and back ON.

To test the cooktop:

  1. Press the ON/OFF key to one of the elements.
  2. Press the + or ^ key to set the highest temperature.
    key knob set temperature

    Note: If the unit has turn knobs, simply turn the knob to the highest setting.

  3. If the elements still do not turn on, the unit will require repair service.

If at least one of the elements is functioning and the display is responding to selections, reset the unit to clear any miscommunications with the control board. To reset the unit, locate the circuit breaker to the unit and turn it OFF and back ON.

To test the cooktop:

  1. Press the ON/OFF button to one of the elements.
  2. Press the + or ^ key to set the highest temperature.
    element on and off element highest temperature

    Note: If the unit has turn knobs, simply turn the knob to the highest setting.

  3. If the elements still do not turn on, the unit will require repair service.

If all of the elements are working but part of the dual or triple element will not activate, verify that the correct steps are being performed to activate the element.

  1. To start, locate the ON/OFF key to the element and then look to the left and right to locate the SELECT key.
    on and off key
  2. Press the ON/OFF key to the element.
  3. Press the + or ^ key to set the highest temperature. One red LED should light up at the SELECT key.
    on and off the element temperature range

    Note: If the unit has turn knobs, simply turn the knob to the highest setting.

  4. Press the SELECT key one time to activate the 2nd ring, two times to activate the 3rd ring (triple element). An LED will light for each active ring on the element.
  5. If the element still will not turn on, the unit will require repair service.

If the cooktop is not heating, is the issue affecting all elements, on element, or part of a dual or triple element?

All Elements

The electric cooktop requires a DUAL circuit breaker for all functions to work properly. Turn the range's dual circuit breaker OFF and back ON.

To test the cooktop, repeat the following for each element:

  1. Press the ELEMENT POWER ON/OFF key to activate the cooktop.
    element power on and off
  2. Press the ON key to one of the cooking zones.
  3. Select 9 on the ELEMENT POWER ON/OFF button to set the cooking zone.
  4. If the elements still do not turn on, the unit will require repair service.

If at least one of the elements is functioning and the display is responding to selections, reset the unit to clear any miscommunications with the control board. To reset the unit, locate the circuit breaker to the unit and turn it OFF and back ON.

To test the cooktop, repeat the following for each element with the issue:

  1. Press the ELEMENT POWER ON/OFF key to activate the cooktop.
    element power on and off
  2. Press the ON key to one of the cooking zones.
  3. Select 9 on the ELEMENT POWER ON/OFF key to set the cooking zone.
  4. If the elements still do not turn on, the unit will require repair service.

If all of the elements are working but part of the dual or triple element will not activate, verify that the correct steps are being performed to activate the element.

  1. Press the ELEMENT POWER ON/OFF key to activate the cooktop.
    element power on and off
  2. Press the ON key for one of the cooking zones. The first time will activate the single zone, the second time will activate the dual zone, and the third time will activate the triple zone, if available.
  3. Select 9 on the ELEMENT POWER ON/OFF key to set the cooking zone.
  4. If the element will still not turn on, the unit will require repair service.

If the cooktop is not heating, is the issue affecting all elements, on element, or part of a dual or triple element?

All Elements

The induction cooktop requires a DUAL circuit breaker for all functions to work properly. Turn the range's dual circuit breaker OFF and back ON.

To test the cooktop:

  1. Press the ON/OFF key to one of the elements.
    element on and off
  2. Press the + key to set the highest temperature.
  3. If the element still does not turn on, the unit will require repair service.

If at least one of the elements is functioning and the display is responding to selections, reset the unit to clear any miscommunications with the control board. To reset the unit, locate the circuit breaker to the unit and turn it OFF and back ON.

To test the cooktop:

  1. Press the ON/OFF button to one of the elements.
    element on and off
  2. Press the + key to set the highest temperature.
  3. If the element still does not turn on, the unit will require repair service.

If all of the elements are working but the bridge element will not activate, verify that the correct steps are being performed to activate the element.

  1. Press the ON/OFF key to the element.
    element on and off
  2. Press the BRIDGE key. The bridge element indicator will light.
    Bridge Element
  3. Press the + key to set the highest temperature.
  4. If the element still will not turn on, the unit will require repair service.
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